Anyone else have a problem with TVNZ channels frequently failling to load.

When I try to open TV1 or TV2 in freeview on the streaming platform sometimes it loads sometimes not and you get a black screen. My TV is a Samsung S7 about 3 years old. It is only capable of connecting to 2.4Ghz wireless home networks. Anyone else getting similar problems?

Did this help? Click to mark!

0 members promoted this

▶ Reply to This

Replies to This Discussion

Permalink Reply by Jake@Freeview on May 1, 2023 at 14:27

Hi Dylan,

I am sorry to hear about the issues you have been having. Do you mind providing the model number of the TV? I can do some tests and see if we are having any issues on our side.

Thanks

Jake

▶ Reply

Permalink Reply by Dylan Rogers on May 7, 2023 at 17:01

Hi Jake

It's a Samsung Series 7 43 inch - I can't get to the model number at the moment but I think it's an R series from about 2018 - 2019. It does work with TVNZ and 3 sometimes but also seems to stop loading the stream with a blank screen at other times.

Sorry for long wait in my reply - I've been out of town.

Jake.

▶ Reply

Permalink Reply by Craig Gordon on May 8, 2023 at 3:32

you need to Update your devices Software for TVNZ And restore the TV and start again with aerial in the TV and Turning with Auto Turn goto DTV

▶ Reply

Permalink Reply by Craig Gordon on May 8, 2023 at 3:39

As u can update it Google play and Samsung firmware is needed for updates on all Devices you need to go into Settings for the upgrade and updates and restart