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Dish TVPermalink Reply by Dish TV Support on December 28, 2014 at 21:39

Evening Fiona 

What method were you using to tune in Prime to your unit? Did you factory reset your unit which has lead to losing all channels? 

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Permalink Reply by Fiona Ritchie on December 28, 2014 at 21:57

Hi there I got it back by doing a blind scan. Can't get Prime though :( thanks for replying.

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Dish TVPermalink Reply by Dish TV Support on December 28, 2014 at 22:05

Please follow the instructions we have provided on our website here: http://www.dishtv.co.nz/support/s7070-loss-of-prime.htm

This will help aid you in getting Prime back into your unit. Please follow carefully in order to successfully restore the service. If this doesn't work, please let me know 

Many Thanks 
Joshua

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Permalink Reply by Fiona Ritchie on December 28, 2014 at 22:10

Cheers Josh That was what I tried initially that resulted in me losing all channels.
Fiona

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Dish TVPermalink Reply by Dish TV Support on December 28, 2014 at 22:13

Okay, it looks as though you might be having issues with the first group of instructions can you confirm if the following instructions help: 

1. Press the Menu button to bring up the main menu
2. Select Installation and press OK
3. Select Transponder Setup and press OK
4. Select Add Transponder and press OK
5. Enter 12707 for the Frequency
6. Select Symbol rate and enter 22500
7. Check that Polarity is set to Horizontal
8. Check that network search is set to Off
9. Press OK to start the Scan process

The scan process will take approximately 1 minute to complete.

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Permalink Reply by Fiona Ritchie on December 28, 2014 at 22:26

Says transponder already exists and reverts to Freq 4000 and symbol rate 28125

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Permalink Reply by willis on December 28, 2014 at 23:12

then just rescan 12707

then look in the channel list

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Permalink Reply by Fiona Ritchie on December 29, 2014 at 19:43

Thank you Will tried that still no Prime. I used to have it with same Freeview Box and my analogue tv but don't seem to get it on this one.

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Dish TVPermalink Reply by Dish TV Support on December 29, 2014 at 21:48

Hi Fiona 

Please call us tomorrow from 9-5pm on 
0800 DISH TV (0800 347 488) or 07 929 4123

And the phone tech will be able to help you with this

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