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Permalink Reply by Simone on May 4, 2023 at 12:09

I’ve got the same issue as well

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Permalink Reply by Miranda on May 4, 2023 at 12:57

I have the same problem.  We have been happily watching the Freeview Streaming TV app since we bought a new TV ten days ago.  On Tuesday 2 May we watched it without problem at 4 pm  Then we tried at about 5 pm and the app took us to a site which said "Our On Demand Service Has Ended.... The same Live TV channels we know and love are still available on Freeview" (phot attached).  We tried deleting and reinstalling the app twice, and then did a full factory reset of the TV without any success.  We rang the Freeview support number (0800 373 384) and spoke to Ollie.  He didn't seem to understand that these are two different services - he initially told us that the streaming app and the On Demand service must be the same thing and they all ended last year.  Rang him back later after doing some research to challenge that and he eventually (after 40 minute conversation) conceded it must be a different service that he had never heard of and he would log it as a "technical issue with Head Office" and we would get a call the next day.  I have not heard back from anyone and the fault is ongoing.  Samsung BU8500 65" (brand new).  Would love some help with this please!

Attachments:

• Freeview fault.jpeg, 1006 KB

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Permalink Reply by Jake@Freeview on May 4, 2023 at 16:25

Hi There,

We are aware of any issue affecting Samsung TV's. We put this info on the Network status page yesterday which you can access at the top of this forum.

We are working on getting this issue resolved and will update the network status once this has been fixed.

I hope this helps.

Jake

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Permalink Reply by Carl Gordon on May 4, 2023 at 16:54

Thanks Jake. Hopefully not too long to fix. 

I did get a different error this morning. Something along the lines "whoops error we are fixing" but now back to the fist error, think its the on demand site. 

Cheers Carl 

Jake@Freeview said:

Hi There,

We are aware of any issue affecting Samsung TV's. We put this info on the Network status page yesterday which you can access at the top of this forum.

We are working on getting this issue resolved and will update the network status once this has been fixed.

I hope this helps.

Jake

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Permalink Reply by Miranda on May 4, 2023 at 18:03

Thanks Jake. That’s great to hear you are onto it.
Nga mihi
Miranda

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Permalink Reply by Carl Gordon on May 4, 2023 at 20:14

Home from work and the app is working. Thanks you

Jake@Freeview said:

Hi There,

We are aware of any issue affecting Samsung TV's. We put this info on the Network status page yesterday which you can access at the top of this forum.

We are working on getting this issue resolved and will update the network status once this has been fixed.

I hope this helps.

Jake

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Permalink Reply by Miranda on May 4, 2023 at 20:24

Yes, working now. Thanks everyone!

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Permalink Reply by Suzy on May 22, 2023 at 14:15

I have a series 7 and 8 samsung and both of the apps say they will update to a new version. I have tried manual updating to no avail, one tv is 2018 and the other is 2020.  How can I update it?

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Permalink Reply by Trevor Adair on May 29, 2023 at 12:42

Yes, I too am experiencing the exact same symptoms. My TV is the 2018 Samsung UA43NU7100S.

I was one of those that went to a black screen and no further when loading the app. A Firmware update changed the black screen to the same as yours, the old On Demand site.

I have been back and forth with Samsung support. Their latest email says their Engineers say the app is working fine with them. They have requested photos of the Firmware version and the Freeview Streaming App version, which I sent them a couple of hours ago.  I will point the support to this thread.

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Permalink Reply by Trevor Adair on July 7, 2023 at 14:18

It has been one month since Samsung remotely accessed my TV.

They said the info would be sent to the Technicians working on the problem

To date, nothing has changed, still can't stream the Freeview channels.

There has been zero communication from Samsung about this problem.

I am emailing them again today.

Is anyone else still not able to stream the Freeview channels?

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Permalink Reply by Suzy on July 7, 2023 at 15:05

Still the same here, still says streaming app coming

So is the next bloody christmas

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Permalink Reply by Trevor Adair on July 21, 2023 at 19:55

I am still in contact with Samsung about this. They are as slow as a snail but I will keep pecking away at them. When I have a definitive answer from them about this problem, I will post it here.

Suzy said:

Still the same here, still says streaming app coming

So is the next bloody christmas

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