Kerrin O’C
  • Wellington
  • New Zealand
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App not working on LG 2020 Models?

Started this discussion. Last reply by Kerrin O’C Jun 25. 2 Replies

Hi - does anyone else have issues with the Freeview on demand app not working on the new 2020 models of LG screens?The app loads fine, but when selecting any type of content, the app just hangs…Continue

 

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Kerrin O’C replied to Kerrin O’C's discussion App not working on LG 2020 Models?
"Hi Josh, Thanks for the response. I’ve tried each of the steps suggested, and confirmed that no updates are pending, but the problem still persists unfortunately. Still no response to the original support ticket raised btw. Thanks"
Jun 25
Josh @ Freeview replied to Kerrin O’C's discussion App not working on LG 2020 Models?
"Hi Kerrin,  I'll follow up with the team about the ticket, In the meantime please try the following quick steps.  Switch off your TV from the wall for 2 minutes then switch on Same with the modem, 2 minutes cool down the.…"
Jun 22
Kerrin O’C posted a discussion

App not working on LG 2020 Models?

Hi - does anyone else have issues with the Freeview on demand app not working on the new 2020 models of LG screens?The app loads fine, but when selecting any type of content, the app just hangs indefinitely on the channel logo loading screen. I’ve tried switching the Hbb settings on and off, but still no luck.Content works fine on all other apps (inc. tvnz). Raised a ticket with freeview suppprt last week but no response received.TV model is LG OLED65GXPVA.See More
Jun 20

Profile Information

How do you receive Freeview?
via UHF aerial
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
LG OLED65GXPVA
What region / area do you live in?
Wellington

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