Hi - does anyone else have issues with the Freeview on demand app not working on the new 2020 models of LG screens?

The app loads fine, but when selecting any type of content, the app just hangs indefinitely on the channel logo loading screen. I’ve tried switching the Hbb settings on and off, but still no luck.

Content works fine on all other apps (inc. tvnz). Raised a ticket with freeview suppprt last week but no response received.
TV model is LG OLED65GXPVA.

Views: 110

Reply to This

Replies to This Discussion

Hi Kerrin, 

I'll follow up with the team about the ticket, In the meantime please try the following quick steps. 

  • Switch off your TV from the wall for 2 minutes then switch on
  • Same with the modem, 2 minutes cool down the. reboot. 
  • Are there software updates pending on the TV? 



Hi Josh,

Thanks for the response. I’ve tried each of the steps suggested, and confirmed that no updates are pending, but the problem still persists unfortunately.

Still no response to the original support ticket raised btw.


Reply to Discussion


Connect With Us!

Be a part of the New Zealand Freeview Community!

Welcome to your Freeview Forum!  This is the online home for all Freeview viewers, retailers, manufacturers and installers. It's a place where you can find help, share advice, tips and your know-how to help another fellow "Freeviewer" out.

How do I get started?

1. Begin by signing up for Freeview Forum here.  Sign up is simple, fast & free, all we ask is that you abide by a few simple guidelines.

What details should be included when asking for help?

Including key details will help the community help you.....

1. What your coverage is (check by entering your full address here).

2. What antenna you're using (indoor of outdoor UHF aerial, or satellite dish).

3. What brand & model your device is.

4. What channels or programmes you're having trouble with (if any).

5. And of course - as many other details as you think would be relevant.

© 2020   Created by Bel @ Freeview.   Powered by

Badges  |  Report an Issue  |  Terms of Service