Replies to This Discussion

Permalink Reply by Robert Hepple on June 18, 2022 at 18:56

Hi Chris, what is the model of the Samsung TV

• ▶ Reply

Permalink Reply by Chris Demchy on June 19, 2022 at 8:46

Various models (I have 5 faulty ones on the books!) All less than 5 years old, all smart TVs, all on satelitte via their inbuilt tuners

Cheers

Robert Hepple said:

Hi Chris, what is the model of the Samsung TV

• ▶ Reply

Permalink Reply by Robert Hepple on June 19, 2022 at 10:31

Are they all the same series , or different series , do they all now have the next Samsung + app, I also have a few , I have passed it back onto Samsung to sort  (through their service agent) - I still haven't heard back as yet , obviously a firmware update will be required

• ▶ Reply

Permalink Reply by Chris Demchy on June 19, 2022 at 15:46

Hi Robert, sorry would have to go back to all my customers to obtain model numbers (yeah, I know, I should have done that while I was there!) All later models. Three were working OK until Samsung + app turned up. One is brand new and failed upon switch on. Tried 0800 samsung and of course got nowhere. Even had one guy try via their remote access. Just repeated what I had tried. Could have saved him the time, hopeless. Yeah mate looks like a firmware problem, no question. Let me know how you get on and I'll do the same. Cheers

Robert Hepple said:

Are they all the same series , or different series , do they all now have the next Samsung + app, I also have a few , I have passed it back onto Samsung to sort  (through their service agent) - I still haven't heard back as yet , obviously a firmware update will be required

• ▶ Reply

Permalink Reply by Robert Hepple on July 26, 2022 at 16:35

Hi Chris, did you hear back from Samsung or have the ones you had resolved ie firmware update fix

• ▶ Reply

Permalink Reply by Chris Demchy on July 27, 2022 at 11:30

Hi Robert, no haven't heard back from Samsung, no surprises there. All I've done for now is a manual scan and then manually sorted all the channels into their correct order. Tedious and slow. If Freeview does an update in the future those TVs will miss out.  Bloody slack

Robert Hepple said:

Hi Chris, did you hear back from Samsung or have the ones you had resolved ie firmware update fix

• ▶ Reply

▶ Reply to Discussion