Terrestrial aerial, samsung smart TV.

I setup Prime news to record, recurring - but after a few episodes it arbitrarily stops and I have to setup the record again. This has gone on for many months, doesn't seem to happen on other series.

To me it looks like the metadata or whatever its called, is not setup properly.

Sky have been queried and insist the issue must be with Freeview.

Any ideas? Does anyone else get this?

Views: 127

Reply to This

Replies to This Discussion

Hi Alan, 

Before I can pass this onto the teams, can you confirm if you are trying to record the news via the built in guide on the Samsung TV? 

Thanks 
Josh

Hi Josh, thanks & yes - I select the next news episode & click the record button on my remote; it asks to record once or recurring, I choose recur.

Cheers

Alan

Hi Josh, just checking in - I gather you got no help on this :-(
A recent change is that the news no longer records at all - I can see that its setup OK, with the series symbol, but when I go to watch it afterwards, nothing recorded and the series symbol has been removed & its not in the schedule tab.

I had another glitch recently -  was recording 'The Rookie' and after 5 correctly recorded episodes (if I remember correctly, might have been 6) - it just didn't record the next episode.

Still looks to me like something setup wrong for those programs, because it records most series without any hassle.

Josh ✔️ said:

Hi Alan, 

Before I can pass this onto the teams, can you confirm if you are trying to record the news via the built in guide on the Samsung TV? 

Thanks 
Josh

Hi Alan 

Please conduct a power reboot on the TV, switch off and leave for 20-30 mins. Retry and see if this works, if not please conduct a Factory Reset to refresh your TV. 

Josh 

Hi Josh, tried that - but not fixed :-(

Another series episode failed to record recently - 'The Rookie' - fortunately that is on demand ...

Reply to Discussion

RSS

HAPPY NEW YEAR

Connect With Us!

Be a part of the New Zealand Freeview Community!

Welcome to your Freeview Forum!  This is the online home for all Freeview viewers, retailers, manufacturers and installers. It's a place where you can find help, share advice, tips and your know-how to help another fellow "Freeviewer" out.

How do I get started?

1. Begin by signing up for Freeview Forum here.  Sign up is simple, fast & free, all we ask is that you abide by a few simple guidelines.

What details should be included when asking for help?

Including key details will help the community help you.....

1. What your coverage is (check by entering your full address here).

2. What antenna you're using (indoor of outdoor UHF aerial, or satellite dish).

3. What brand & model your device is.

4. What channels or programmes you're having trouble with (if any).

5. And of course - as many other details as you think would be relevant.

© 2020   Created by Bel @ Freeview.   Powered by

Badges  |  Report an Issue  |  Terms of Service