Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info there, as recently as yesterday afternoon did live chat with Samsung, no joy either. No one can give an ETA. Is anyone else having this problem? Becoming a bit frustrated as it's 9 days later since first identified. Not getting anywhere with this!

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Michelle made sure you have all your passwords etc. When you reset you will need to set up all your apps again. Also as Freeview on Demand is inbuilt with TV you can only reinstall not delete app. The instructions are easy to follow. Really keen to see if this works for you. Good luck!!!


I just wanted to check in to see if the instructions on the SAMSUNG website worked? If not I will make sure the team follow this up. 



Hi there, I too am having issues accessing Freeview On Demand on my Samsung UA43N5500ASXNZ.

Other apps, including TVNZ On Demand, Netflix, Neon etc work fine, it's just Freeview On Demand that doesn't work. When I get into Freeview and choose an episode to watch it says 'This video is not available to play'. But I could watch the same video on TVNZ On Demand no problem. I have tried all the steps of cold reboot, resetting all the apps, reinstalling Freeview app etc etc.

Really hope someone can help to resolve this.

Hi, we still can't get Freeview on Demand to work and it's been going on since end of April. Going into the Network Status today it says

Freeview On Demand (Smart TV app / IP-only app): NORMAL

Samsung Smart TV app playback issue, originally reported 30 April, has now been resolved through an update.

We have done everything you have done Siana with no luck.  Freeview - this really isn't good enough, what do we have to do now?  Michele

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  • OnDemand Issues for SAMSUNG SMART TV
    We are aware of issues with these TVs, It is under investigation.  Please check NETWORK STATUS for the latest updates. 

    If you post regarding this, please include your Model Number which can be found in the Menu or the back of your TV. 

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