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Permalink Reply by Bel @ Freeview on March 14, 2022 at 12:05

Hey George, really appreciate all the clear details you've provided - thank you! We checked this with Kordia for you and they are working to increase the antenna height to improve the signal, but don’t have a timeframe for this yet. 

We'll update the Network Status page when we have more info from their team.

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Permalink Reply by Ben on March 14, 2022 at 19:18

Please priorities this. I use to get over 90% signal strength and quality from Hamilton’s tower. We switched because we were getting less than 30% from Te Aroha. Now I am getting 0 - 15% signal quality and it’s unwatchable.

UHF ch 29 - strength 29% - quality 15%
UHF ch 33 - strength 66% - quality 0%
UHF ch 35 - strength 54% - quality 0%
UHF ch 37 - strength 50% - quality 0%
UHF ch 39 - strength 66% - quality 20%

This is after a rescan. What causes the quality to be so poor when the strength is OK?

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Permalink Reply by George Garard on March 16, 2022 at 0:57

You should be able to get excellent reception on UHF channel 35. It's the TVNZ mux with TV1, TV2, TV1+1, TV2+1 & Duke TV. I receive it anywhere on a 60 degree arc pointing to the Hamilton Tower.

I receive good reception on the K1 mux on UHF channel 37 with Prime, Choice, Parliament TV, Firstlight, CTV8 and 3 Radio.

I receive the Discovery mux on UHF channel 33 with TV3, Bravo, TV3+1, Edge TV, Breeze TV but it's pixelated and unwatchable.

I receive the MTS mux on UHF channel 39 with Maori TV and Te Reo TV but it's pixelated and unwatchable.

I used to receive Al Jazeera which is on the K2 mux, possibly UHF channel 29 but can't receive that at all now.

Only UHF channels 35 and 37 are watchable but at least they include most of the programs I watch.

That's my progress so far. I'll keep at it when I have the time.

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Permalink Reply by Bevan on March 20, 2022 at 18:24

Pretty annoyed to hear this is an antenna height issue at the tower after I was told to call a technician and have spent $220 for no reason.

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Permalink Reply by Ben on March 21, 2022 at 20:03

I have been pointing to the tower building in tower for over 10years. Its pretty frustrating that I need to change something when it’s obvious Kordia have screwed something up. I’ve tried contacting Kordia directly, no reply. Who’s in charge of freeview now? This is a cluster f, that’s costing retired people money. They need to fix it ASAP, put it back the way it was. It’s usless as it stands.

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Permalink Reply by George Garard on March 21, 2022 at 22:41

Same here. I had no reception problems before Kordia recently altered the Hamilton Tower transmitters. 

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Permalink Reply by Hannah @ Freeview on March 22, 2022 at 11:23

Hi Bevan, Ben and George,

This is an unfortunate situation where Kordia were forced to move the tower and given only 3 weeks’ notice by the building owner.

Normally a planned move would take many months of preparation and Kordia have done everything they can in short space of time to continue coverage with a temporary solution.

Despite everyone’s best efforts Kordia acknowledge that some viewers have been affected and consulting with an installer is still the best option for each individual situation.

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Permalink Reply by Ben on March 22, 2022 at 11:29

So how do I fox this? And no I am not paying an installer for your mistake.

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Permalink Reply by Bevan on March 24, 2022 at 18:59

Ben, we got an installer out and he turned the antenna to point to Te Aroha. As a consequence we needed a booster installed. $220 exercise. You could try yourself I guess?

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Permalink Reply by si o on May 31, 2022 at 12:10

Im having the same issue, my signal is high but the picture is unwatchable. does any one have a good recommendation on what antenna to get? my ones about 5km away from hamilton central tower an we run 3 TVs in the house. 

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Permalink Reply by Hannah @ Freeview on May 31, 2022 at 17:21

Hi si o,

Just to let you know Kordia have advised that they're working to increase the antenna height to improve the signal the week of 13 June (still subject to delivery timings that are shifting weekly).

We'll update the Network Status page when we receive more info from their team. 

We have a handy guide about TV antennas on our Freeview website here.  

Kind regards,

Hannah

si o said:

Im having the same issue, my signal is high but the picture is unwatchable. does any one have a good recommendation on what antenna to get? my ones about 5km away from hamilton central tower an we run 3 TVs in the house. 

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Permalink Reply by si o on June 1, 2022 at 14:23

Thank you for the information. i already have a YAGI-type UHF Aerial.  I will wait 2 weeks before ordering a bigger Yagi aerial.

thanks @hannah 

Hannah @ Freeview said:

Hi si o,

Just to let you know Kordia have advised that they're working to increase the antenna height to improve the signal the week of 13 June (still subject to delivery timings that are shifting weekly).

We'll update the Network Status page when we receive more info from their team. 

We have a handy guide about TV antennas on our Freeview website here.  

Kind regards,

Hannah

si o said:

Im having the same issue, my signal is high but the picture is unwatchable. does any one have a good recommendation on what antenna to get? my ones about 5km away from hamilton central tower an we run 3 TVs in the house. 

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