Replies to This Discussion

Permalink Reply by Paul on January 8, 2014 at 20:32

This pdf should help

Permalink Reply by Deana Dickson on January 8, 2014 at 20:37

hi sorry i am new to the site, i am not sure where the pdf is. where do i click onto it?

Permalink Reply by Paul on January 8, 2014 at 20:43

See attached file below.

Deana Dickson said:

hi sorry i am new to the site, i am not sure where the pdf is. where do i click onto it?

Attachments:

• ZMX-7500 - How To Add Other FTA Channels (Revised).pdf, 154 KB

Permalink Reply by Deana Dickson on January 8, 2014 at 20:50

thanks i will read though it and try it. 

Permalink Reply by Paul on January 8, 2014 at 20:53

If you dont already have Prime follow the instructions here

http://freeviewforum.co.nz/forum/topics/photo-guide-how-to-receive-...

ZinwellPermalink Reply by Graham Wilson on January 8, 2014 at 22:07

Still having trouble:

Have a look at my revised instructions found at tinyurl.com/zinwell-nz .  The two instructions sheets you need are

1. ZMX-7500 How to Add Prime (revised version 30 November 2013)
2. ZMX-7500 How to Add Other FTA Channels

(You need both of the above)

If you live in the Auckland area, you can bring the receiver to me to have C4, Prime and/or Trackside added or I may be able to talk you through it on the phone if you get stuck with the most recent  instructions.

Graham Wilson

Zinwell Technical Support

Ph 027 205 7999

Permalink Reply by Deana Dickson on January 12, 2014 at 21:02

Not only did this not work but i have lost a lot of channels!! I cant seem to get it to move from a step. I dont have 100% on channel one only 87% and i have 100% on channel 3

Permalink Reply by Deana Dickson on January 12, 2014 at 21:13

this is the point is it stuck on, i cant seem to get the menu to change the name of the satellite to c4. 

go up to OPTUS D1 and toggle the right key and select USER SATELLITE 

(You will notice the signal indicator at 0%, This is natural)

[Press 1 to rename the satellite to something recognizable  for instance I have used "C4}

http://freeviewforum.co.nz/forum/topics/photo-guide-how-to-receive-...

I am following these instructions. Do i  change the prime channel first? I had prime but it kept coming acrross with t he  message on it that i need to change the channel .

Permalink Reply by forumuser on January 12, 2014 at 23:57

Do as the instructions tell you, C4 is first then Prime, If you think you have made a mistake, complete a factory reset and retry, Let me know how you get on and see if you can restore C4 and Prime

:)

Kind Regards

Joshua

ZinwellPermalink Reply by Graham Wilson on January 13, 2014 at 0:04

Deana Dickson said:

Not only did this not work but i have lost a lot of channels!! I cant seem to get it to move from a step. I dont have 100% on channel one only 87% and i have 100% on channel 3

Hello Deana,

Can you check your ZMX-7500 software version for me please:  Menu --> Accessories --> Version.

If the s/w version is 6.0* or higher than the green 87% signal quality bar on TV1 indicates that the LNB ( the round  thing on the end of the arm on your dish) is most likely out of alignment.   If you have lost TV1, TV2, TV1+1, TV2+1 and Maori after a re-scan, this confirms that the LNB is mis-aligned (assuming the software is 6.0 or higher).    More information about this can be found in my Dropbox "ZMX-7500 No TV1 & TV2.pdf".

(* Software versions prior to 6.0 have an incorrect tuner software driver and can exhibit poor signal quality on the TVNZ channels)

A separate document "ZMX-7500 No Signal.pdf" describes another issue where the LNB has gone off frequency, and which can give similar symptoms but other channels will probably be affected as well.

Before calling your installer back, I suggest you try a restore to defaults and instructions on how to do this are in my Dropbox: "ZMX-7500 How to restore to the Factory Default.pdf" 

I have emailed you separately, the latest revision of instructions for adding Prime.

 

ZinwellPermalink Reply by Graham Wilson on January 13, 2014 at 0:05

Graham Wilson said:

Deana Dickson said:

Not only did this not work but i have lost a lot of channels!! I cant seem to get it to move from a step. I dont have 100% on channel one only 87% and i have 100% on channel 3

Hello Deana,

Can you check your ZMX-7500 software version for me please:  Menu --> Accessories --> Version.

If the s/w version is 6.0* or higher than the green 87% signal quality bar on TV1 indicates that the LNB ( the round  thing on the end of the arm on your dish) is most likely out of alignment.   If you have lost TV1, TV2, TV1+1, TV2+1 and Maori after a re-scan, this confirms that the LNB is mis-aligned (assuming the software is 6.0 or higher).    More information about this can be found in my Dropbox "ZMX-7500 No TV1 & TV2.pdf".

(* Software versions prior to 6.0 have an incorrect tuner software driver and can exhibit poor signal quality on the TVNZ channels)

A separate document "ZMX-7500 No Signal.pdf" describes another issue where the LNB has gone off frequency, and which can give similar symptoms but other channels will probably be affected as well.

Before calling your installer back, I suggest you try a restore to defaults and instructions on how to do this are in my Dropbox: "ZMX-7500 How to restore to the Factory Default.pdf" 

 

Permalink Reply by David Lipscombe on January 17, 2014 at 14:57

Graham Wilson said:

Still having trouble:

Have a look at my revised instructions found at tinyurl.com/zinwell-nz .  The two instructions sheets you need are

1. ZMX-7500 How to Add Prime (revised version 30 November 2013)
2. ZMX-7500 How to Add Other FTA Channels

(You need both of the above)

If you live in the Auckland area, you can bring the receiver to me to have C4, Prime and/or Trackside added or I may be able to talk you through it on the phone if you get stuck with the most recent  instructions.

Graham Wilson

Zinwell Technical Support

Ph 027 205 7999

Graham do you also do the DSE7500 Boxes ?

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