I have a Samsung series 6 tv, less than 12 months old. I've spoken with Samsung and there nothing wrong with its set up etc
Ever since the maintenance outage last week we no longer have access to the freeveiw plus on demand hub aka no tvnz on demand, no three and no moarintv on demand

I posted a message on Facebook and had no response so hoping posting on here will get me some answers

Views: 110

Reply to This

Replies to This Discussion

Hi Anouska 

Your Internet settings will need to be re-configured as the software might have disconnected you to the WiFi router (if you are connected via WiFi) 

If you head back and enter in your modem settings (i.e. password) and see if the FreeviewPlus interface loads up? As the Ondemand and FreeviewPlus applications rely on the Internet to deliver the service. 

If you need further assistance, please do let me know :) 

Regards, Josh

Hi
Thanks for the reply
Internet connect is fine, I can search the web, use YouTube and go on Netflix and light box

We even tried mutilple times to factory reset the tv and still nothing (even via the red and green button shortcuts)

Hi Anouska 

Can you please do the following, (This double checks if the setting required to turn on HbbTV) 

1. Press Menu on your remote
2. Head to System
3. Head to data service and then there will be an option to enable HbbTV
4. Go back to Live TV and you should be able to see the pop up banner on the top left of the screen on a Freeview Channel

Please let me know if this helps, if not there might be one more option try out before you will need to contact Samsung support/ 

Regards, Josh

Reply to Discussion

RSS

How do you receive Freeview?

How do you receive Freeview?
via Satellite Dish
via UHF aerial
Both
Unsure
doriddles

Quick Tools

Latest Activity

Lorilei replied to Marica Zoroja's discussion No signal
"Could this possibly be why I am unable to receive TVNZ channels in Napier?"
4 hours ago
Marcia Crossland replied to Marcia Crossland's discussion Lost channels TV1/2/6/7 on 21/11/2017
"Hi Josh I have my channels back and all ok, tks for the feedback"
yesterday
Josh Hill ✔️ replied to Marcia Crossland's discussion Lost channels TV1/2/6/7 on 21/11/2017
"Hi Marcia, The channels have resumed however they are not stable and Kordia are working on a fix,…"
yesterday
Marcia Crossland posted a discussion

Lost channels TV1/2/6/7 on 21/11/2017

Have lost these channels today and when I finally got hold of someone on Freeview technical support…See More
yesterday
Josh Hill ✔️ replied to Marica Zoroja's discussion No signal
"Hi Marica  There has been an issue with the Auckland Waiatarua Transimission Site and…"
yesterday
Marica Zoroja posted a discussion

No signal

Have lost signal short while ago on 1,2,6 and 7 channels but other channels are ok. Anyone else's…See More
yesterday
Biggles replied to Daniel Marsh's discussion Can't get NZ Freeview channels only overseas ones.
"Sounds like your dish could be pointing at the wrong satellite. Were you receiving OK before you…"
yesterday
Daniel Marsh posted a discussion

Can't get NZ Freeview channels only overseas ones.

Hi I have got a new Freeview SatBox (Dish-TV S7070rHD-XM) and its only picking up overseas channels…See More
Monday

Connect With Us!

© 2017   Created by Bel.   Powered by

Badges  |  Report an Issue  |  Terms of Service