Dish TV & EPG

Hi, Is anyone else experiencing problems recording on the Dish T1050? Purchased in November 12 it went fine for the first few months - some problems with sound and pixelated playback on TV3. It became increasingly worse over the last 3 months and in the last week have been unable to play back anything I have recorded. Have contacted Dish Tech Support who say it is the EPG as it records and plays back OK using the Instant Record button on the remote. Tech Support are suggesting this is a transmission problems (which I don't really understand)!! But are awaiting a fix??

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Permalink Reply by Bel @ Freeview on May 8, 2013 at 15:40

Hi Sharon,

Have received a few reports of users having issues recording programmes on DISH TV devices but haven't heard anything about play-back - it's definitely not a transmission problem - please contact Dish TV or the retailer you purchased the device from who can advocate for some further diagnostics for you with the manufacturer.

I've had a look at Dish TV's website and they advise that the following should help with RECORDING issues - not sure if you've tried these?:

To correct this problem please Factory default your unit via the menu and rescan your channels.

For users of the DishTV T1020, T1050, S7090 and S7070r this can be done in the main menu by selecting Installation -> Factory Reset. Select Yes and enter the pin number (the default is 0000). This will allow you to rescan all channels by following the onscreen menu. After rescanning the channels you will need to reselect your Record Bookings as the factory reset will have deleted all of these.
For MagicTV users please go to Menu -> Settings -> System -> Factory Reset. After the factory reset please follow the onscreen instructions to rescan the channels. After rescanning the channels you will need to reselect your Record Bookings as the factory reset will have deleted all of these.

Permalink Reply by Sharon Johnston on May 9, 2013 at 11:03

Thank you for this! I have done a factory reset but the problem remains. It is not the EPG either as the instant record button produces the same problem. I can't record at all at the moment and the retailer is organising for it to be sent back. Really appreciate your help!

Bel said:

Hi Sharon,

Have received a few reports of users having issues recording programmes on DISH TV devices but haven't heard anything about play-back - it's definitely not a transmission problem - please contact Dish TV or the retailer you purchased the device from who can advocate for some further diagnostics for you with the manufacturer.

I've had a look at Dish TV's website and they advise that the following should help with RECORDING issues - not sure if you've tried these?:

To correct this problem please Factory default your unit via the menu and rescan your channels.

For users of the DishTV T1020, T1050, S7090 and S7070r this can be done in the main menu by selecting Installation -> Factory Reset. Select Yes and enter the pin number (the default is 0000). This will allow you to rescan all channels by following the onscreen menu. After rescanning the channels you will need to reselect your Record Bookings as the factory reset will have deleted all of these.

For MagicTV users please go to Menu -> Settings -> System -> Factory Reset. After the factory reset please follow the onscreen instructions to rescan the channels. After rescanning the channels you will need to reselect your Record Bookings as the factory reset will have deleted all of these.