Anyone else have a problem with TVNZ channels frequently failling to load.

When I try to open TV1 or TV2 in freeview on the streaming platform sometimes it loads sometimes not and you get a black screen. My TV is a Samsung S7 about 3 years old. It is only capable of connecting to 2.4Ghz wireless home networks.  Anyone else getting similar problems?

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Hi Dylan,

I am sorry to hear about the issues you have been having. Do you mind providing the model number of the TV? I can do some tests and see if we are having any issues on our side.

Thanks

Jake

Hi Jake

It's a Samsung Series 7 43 inch - I can't get to the model number at the moment but I think it's an R series from about 2018 - 2019.  It does work with TVNZ and 3 sometimes but also seems to stop loading the stream with a blank screen at other times. 

Sorry for long wait in my reply - I've been out of town.

Jake.

you need to Update your devices Software for TVNZ And restore the TV and start again with aerial in the TV  and  Turning with  Auto Turn goto DTV 

As u can update it Google play and Samsung firmware is needed  for updates on all Devices you need to go into Settings for the  upgrade and updates and restart 

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