The transmission provider JDA has moved the Al Jazeera English service to a new multiplex frequency, 3am on WED 20 AUG.

This only took place in Whangarei, Rotorua, Taupo, Gisborne, Wanganui, Masterton & Wairarapa, Nelson, Timaru & Invercargill.  No other areas have been affected.

This change may have affected viewers using a UHF aerial in those areas.

What do I need to do?

Most TVs, receivers & recorders will automatically update so you most likely don't need to do a thing. 

Some TVs may take 24hrs / overnight to update if left on stand-by so do not switch it off at the wall (at least for Wednesday or Thursday night).

If you’re using a UHF aerial and have "lost" Al Jazeera English, please retune your TV, receiver or recorder after WED 20 AUG to restore Al Jazeera English.

For retune instructions, please refer to:

1. The instruction manual for your device;
2. Channel 500 on your TV which has general guidelines;
3. The Retune Instructions on the Freeview Forum here.

I can’t get it back after a retune...

If you’re having problems with restoring Al Jazeera English even after a retune, there may be some issues with your aerial or set up that’s interfering with the retune process.  Please refer to:

1. The retune troubleshooting page on the Freeview Forum here.
2. Your manufacturer support team – their device experts can help guide you through the retune process to check that you’re doing everything correctly.
3. Your installer – it may be likely that your aerial or set-up need to be corrected so you can retune successfully (this correction would help you with any future broadcast / transmission changes as well).
4. The forum community – the tech-savvy forum community can offer you free technical advice if you’re having issues with retuning.

I’m using a satellite dish, can I get Al Jazeera English?

Viewers that use a satellite dish do not have Al Jazeera English yet as the broadcaster is not yet broadcasting a free-to-air satellite service.