On MONDAY 2 MARCH 2015 an upgrade to the distribution system for Freeview listings may trigger some PVRs to display scrambled programme information.  

Please see below a list of affected models and click to see suggested solution from the manufacturer:

• MAGIC TV MTV3600TD
• DISH TV T1050PVR
• PANASONIC 2009 PVR (DMR-BW850GZ & DMR-XW350GZ only)

You see scramble data and you're not using any of these?

Please add a discussion to the Technical thread on the forum.  If you're not already a member of this forum, you'll be prompted to sign up.

Your Recorder is deferring to the PLUS 1 channels or your Series-Links have disappeared?

Please re-book your series-link recordings, which should correct these issues.  Thanks to Biggles for this tip!

Why was the upgrade made? Click here if you'd like to know more.

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MAGIC TV MTV3600TD

Magic TV MTV3600TD will display scrambled data. 

MAGIC TV has a firmware update available for download from their website. 

Affected MAGIC TV MTV3600TD users should:

1. Click here to open the MAGIC TV SUPPORT PAGE

2. Click on the Downloads tab (middle of the page)

3. Download the MTV3600TD Firmware update 6.08NZbeta to a USB stick / drive (third section from the top)

2. Connect the USB to their MAGIC TV MTV3600TD USB port

3. Install the firmware update by following instructions onscreen or refer to the Owner's Guide that came with your MAGIC TV MTV3600TD.

Lost your Owner's Guide?  Click here to download it (File Size: 6MB).

The compression system update will not affect the MAGIC TV MTV3700TD.

If you need additional assistance, please contact MAGIC TV:

• Email:   support@magictv.co.nz
• Phone: 07 929 4123

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DISH TV T1050PVR

Dish TV T1050PVR will display scrambled data. 

However DISH TV has released a system software update (SSU) which has been broadcast over the air continuously over the past 2 weeks. 

Dish TV T1050PVR users who have left their recorder on stand-by should already have the updated software installed, and will not see any scrambled data;

Those who have not updated can:

A:  Leave their DISH TV T1050PVR on standby overnight so it can receive and install the over the air update automatically.  

OR

B:  Click here to go to the DISH TV PRODUCT SUPPORT PAGE to download the firmware update and install it manually via USB (similar to instructions for MAGIC TV). 

Detailed instructions are available on the PRODUCT SUPPORT PAGE (Please scroll down to the bottom).

If you need additional assistance, please click here to contact DISH TV.

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2009 PANASONIC RECORDERS

2009 PANASONIC recorders (Models: DMR-BW850GZ and DMR-XW350GZ) were not tested or certified before their release in NZ, they’re non-approved and will display scrambled data. 

All other models in the PANASONIC Recorder range will not be affected.

PANASONIC has prepared a firmware update to correct this is now available via an over-the-air update.

ON MONDAY 9 MARCH

Please ensure your Recorder's "Software Update in Standby" status in the SET UP MENU is set to "On" (it is by default).

Go to TV ONE or TV2 on your recorder and leave it tuned to that channel.

Leave the recorder in Standby mode overnight to install the update automatically.  The install typically takes place at 3:00am; it will take about 30 minutes to 1 hour to complete.

If you need additional assistance, please click here for Panasonic Support.

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Why this change?

A new compression system was installed on Monday 2 March to reduces the size of data required to transmit programme information, optimizing and improving how programme information is made available to viewers. 

In the near future, this will also allow broadcasters to provide richer programme information, such as programme images, for their shows and movies.

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