On demand stopped working Phillips

Hi there have a Phillips tv where on demand was working fine now on demand loads click a show and say error on playback model number 55PUT6102/79

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Permalink Reply by forumuser on August 31, 2019 at 12:53

Hi Jason,

Sorry to hear you are having issues with OnDemand.
To help you with your inquiry I will need some more information.

Have you completed a full reboot on the TV? e.g. Power off from wall and power on again?
Have you been disconnected the internet and reconnected again? and is it via WiFi or Ethernet Cable?
Is the TV up to date?
Which shows are affected?

Thanks

Josh

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Permalink Reply by Jason Bianchi on August 31, 2019 at 12:57

I have tried everything even factory reset on both tv and router and still nothing all on demand is affected

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Permalink Reply by forumuser on August 31, 2019 at 12:59

Hi Jason,

When the error appears is there a code that shows or is it just the message?

Josh

Jason Bianchi said:

I have tried everything even factory reset on both tv and router and still nothing all on demand is affected

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Permalink Reply by Jason Bianchi on August 31, 2019 at 13:07

Just a message error during playback it was working fine until a month ago

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Permalink Reply by forumuser on August 31, 2019 at 13:16

You could possibly try a Factory Reset and see if Ondemand loads again, please note resetting your TV will erase settings and logins.

Josh

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Permalink Reply by Jason Bianchi on August 31, 2019 at 13:22

I’ve tried a factory reset many times now on both the tv and the internet router

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Permalink Reply by forumuser on August 31, 2019 at 13:24

Could you private message some contact information, I will submit a ticket for you which will go to our lab team whom will contact you for further information

Josh

Jason Bianchi said:

I’ve tried a factory reset many times now on both the tv and the internet router

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Permalink Reply by Toaiva Te'evale on September 1, 2019 at 16:38

Same here, and was working before. Same model, purchased from PB Tech, same error message. Tried a reset too (Philips tv called it a 'reinstall'). Even tried an update. Was in contact with Freeview NZ and was told it is the fault of the TV.

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Permalink Reply by April on September 2, 2019 at 12:08

Both my daughter and I have the same TV and same issue with a Philips 6102 series. I have had my tv back to PB Tech twice. Last time was just last week where they replaced everything but the screen and back panel (so everything internal) and I am still getting the same error message. They suggested I try you guys as they feel that they have done all they can with regards to the tv. Seems odd that it worked ok at start, then I started to get a few niggles of things not working properly and now I just get the error message. What can I do?