"Hey Laurie, let me know what your company contact info is so I can share it with JDA. I'm sure the info you're getting from affected viewers in the area will help JDA with their troubleshooting.
I've also shared your latest…"
Mike Weir's Discussions
Does Freeview customer support actually exist?
Started this discussion. Last reply by Bel @ Freeview Sep 7, 2022. 13 Replies 0 Promotions
Hi,I have filled out the online support form 4+ times, which says I'll get a response in 2 business days, never got one. These were posted over a period of about 2 weeks. I have called the phone…Continue
Mike Weir's Page
Latest Activity
"I have found out some important info that JiDM will be well aware of I think.
They recently moved the transmission feed to a new site in Invercargill and these issues have been since then I have heard.!!!
i think they are well aware of it and have…"
"Good idea Laurie, could you please share the contact details for your company and the electronic service co you mentioned? I'll pass on to JDA and ask them to get in touch for more details so they can work with you to resolve this.
Thanks!
Bel…"
"Hey Mike, click 'Message' at the bottom of my note to DM me (it should be in the middle between 'Reply' and 'edit'. "
"perhaps JDM should contact our company and also the electronic service co who also have had multiple customers with this issue and we can give them that information.
Surely its their responsibility to deal with the issue!!! We want it sorted…"
"How do I private message you?"
"Hi Mike and Laurie,
I'd like to follow up on this for you with the transmission provider again. Could you please share the addresses where the reception issues are taking place? Feel free to message me privately with location details.…"
"Hi Hannah
This is another problem with your absolute terrible customer service. I have repeated the issues, symptoms and things I have done multiple times to multiple people. It happens all hours of the day, when it’s not windy, all channels.…"
"Hi it’s LAURIE
never had a reply either
we have a lot of people with this fault and it’s not there installation we are aerial installers and it took a while to suss the fault.
in some cases new aerials and tv were done they…"
"Hi Mike,
We've heard back from JDA. They had a local contractor monitoring the Invercargill site Wednesday afternoon and apart from a fleeting burst of pixelisation at lunch time, there have been no other occurrences up to yesterday…"
"Hi Mike,
Great thank you for that - we've shared that information with JDA now.
Will let you know what they advise.
Kind regards,
Hannah"
"It’s on at least all the channels I watch. 1, 2 and 3 including the +1 channels. It happens all the time randomly. No matter the time of day."
"Hi Mike,
We are incredibly sorry that there has been a such a big delay in responding to you.
Due to the nature of this issue, our team had to get in contact with the transmission provider, JDA, who oversees the site for Invercargill (Forest…"
Does Freeview customer support actually exist?
Hi,I have filled out the online support form 4+ times, which says I'll get a response in 2 business days, never got one. These were posted over a period of about 2 weeks. I have called the phone number at least half a dozen times and every time I was promised a return email or phone call. Not a single one. The 3-4 calls, i was told a supervisor was going to email me, but they seem to either never attempted to send one or don't know how to work email, because I never got one. The last few calls,…See More
Profile Information
- How do you receive Freeview?
- via UHF aerial
- Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
- Panasonic LCD TV
- What region / area do you live in?
- Central Otago
Comment Wall (1 comment)
- At 4:01 on May 6, 2023,
James Pollard said…
Sorry in advance if my message bothers you in any way,I have something very vital to disclose to you,please Contact me via email: mr.jamespollard01@gmail.com
Cheers,
NETWORK STATUS ALERTS
See Network Status page for updates.
Freeview On Demand Changes Read More Here
Latest Activity
Quick Links
© 2024 Created by Bel @ Freeview.
Powered by
