Mike Weir
  • Invercargill
  • New Zealand
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Does Freeview customer support actually exist?

Started this discussion. Last reply by Hannah @ Freeview on Thursday. 4 Replies

Hi,I have filled out the online support form 4+ times, which says I'll get a response in 2 business days, never got one. These were posted over a period of about 2 weeks. I have called the phone…Continue

 

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Hannah @ Freeview replied to Mike Weir's discussion Does Freeview customer support actually exist?
"Hi Mike, We've heard back from JDA. They had a local contractor monitoring the Invercargill site Wednesday afternoon and apart from a fleeting burst of pixelisation at lunch time, there have been no other occurrences up to yesterday…"
Thursday
Hannah @ Freeview replied to Mike Weir's discussion Does Freeview customer support actually exist?
"Hi Mike, Great thank you for that - we've shared that information with JDA now. Will let you know what they advise. Kind regards, Hannah"
Thursday
Mike Weir replied to Mike Weir's discussion Does Freeview customer support actually exist?
"It’s on at least all the channels I watch. 1, 2 and 3 including the +1 channels. It happens all the time randomly. No matter the time of day."
Thursday
Hannah @ Freeview replied to Mike Weir's discussion Does Freeview customer support actually exist?
"Hi Mike, We are incredibly sorry that there has been a such a big delay in responding to you.   Due to the nature of this issue, our team had to get in contact with the transmission provider, JDA, who oversees the site for Invercargill (Forest…"
Wednesday
Mike Weir posted a discussion

Does Freeview customer support actually exist?

Hi,I have filled out the online support form 4+ times, which says I'll get a response in 2 business days, never got one. These were posted over a period of about 2 weeks. I have called the phone number at least half a dozen times and every time I was promised a return email or phone call. Not a single one. The 3-4 calls, i was told a supervisor was going to email me, but they seem to either never attempted to send one or don't know how to work email, because I never got one. The last few calls,…See More
Jul 19

Profile Information

How do you receive Freeview?
via UHF aerial
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
Panasonic LCD TV
What region / area do you live in?
Central Otago

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