An update was released last week which resolved the issues we had with the Samsung 2018 TV's. This is why there no more "Coming Soon" message on screen.
With regards to your issues with the channel navigation, this is…"
We are aware of any issue affecting Samsung TV's. We put this info on the Network status page yesterday which you can access at the top of this forum.
We are working on getting this issue resolved and will update the network status…"
Apologies about the late reply.
But we can confirm that this was indeed an issue on our side and we managed to get it resolved just after Easter. You probably already know this, but I just wanted to reaffirm that it was resolved.
Thanks for letting us know. If you get any spamming feel free to send me a message and I will investigate and take action as necessary.
There should hopefully be no more messages from Pollard."