Retune Guidelines

Here are some helpful guidelines for retuning your set top box, recorder or TV.

But remember every model of set-top box or television with Freeview will be a little bit different so it’s best to either refer to a specific retuning guide or to your device manual.

  1. Switch on your set-top box or your television and press MENU or SETTINGS on the remote control. Select the SET UP or 'installation' option.  Tip: If you use a set top box or recorder, be sure to use the remote for that (not the TV remote) to retune.
  2. Select ‘full retuning’, 'digital auto tuning', 'auto tuning' or similar (some equipment may require you to select ‘first time installation’, 'factory reset' or 'default settings').
  3. Press ‘OK’ if your equipment warns that you will delete your existing channels. Don't worry, this is normal. The tuning process will find all the channels and add new channels too.
  4. If you are prompted for a code or password, consult your manual. Common codes are 0000 or 1234.
  5. Channels will automatically be installed. This may take a few minutes and your equipment may shut down and restart.

If the retuning process does not restore all television channels, you may need to contact your equipment manufacturer or a local service company for assistance.

Please see the following websites for operating manuals and contact details for manufacturers:

Shared Aerial: If you share an aerial installation with others, such as in an apartment or retirement village, you may need to contact the management of the complex for advice on whether the installation requires any modification.

View through Computer: If you view digital TV through a computer using a digital television tuner, you will need to retune through the programme settings.

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