PRIME / FOUR plus 1 / THE EDGE TV
UPDATED 25 MAY 2016
Due to a change being made by SKY TV as the broadcaster for PRIME, PRIME, FOUR plus 1 & THE EDGE TV are moving to a new transponder / frequency.
This message is from the broadcasters and it’s to let you know that you need to update your device to keep watching by Tue 14 June. Once you update your device, you won’t see the message any more.
Due to a change being made by SKY TV as the broadcaster for PRIME, PRIME, FOUR plus 1 & THE EDGE TV are moving to a new transponder / frequency. It is so SKY can combine all 3 regional feeds for PRIME on satellite into 1 single national PRIME feed, which would ultimately reduce satellite capacity required.
If you’d like more information, please contact SKY TV on 0800 759 759 or email online through the SKY website: https://skytv.custhelp.com
PRIME is not going to be in HD immediately after this change; SKY has yet to share with us their plans to broadcast PRIME in HD but tells us that this change does not preclude the delivery of PRIME in HD for Freeview viewers.
If you’d like more information, please contact SKY TV on 0800 759 759 or email online through the SKY website: https://skytv.custhelp.com/
Yes. Because these channels are moving to a new SKY transponder, series links will need to be reset after the devices are updated.
As part of commercial agreements between the broadcasters, they’re carried on the same SKY TV operated transponder as PRIME, since SKY TV is moving PRIME to a new transponder; these two channels also needed to move.
This is because of how these channels are broadcast and transmitted, which is managed by each broadcaster independently of Freeview.
Freeview doesn’t manage broadcasting or transmission; but develops, manages and approves device specifications, and provides information to viewers.
Because these channels are moving to a brand new transponder, some devices may not have that transponder in the default range they’re set to scan for. This may be why yours didn’t update automatically.
Another common reason is having old firmware or software on your device. To avoid this, always select OK or YES when your device prompts you to update to a new software or firmware version.
There could be various reasons relating to the setup of your TV and antenna.
If you’re having trouble, first check the instructions page here to see if the manufacturer has provided instructions to troubleshoot; alternatively you can contact manufacturer support.
If the manufacturer rules out any device errors, it’s likely that your satellite dish is not in good working condition and it’s best to talk to your installer.
An installer can give you a quote to come to you and repair your satellite dish or replace the LNB.
Typically you may not see any issues straight away. They may appear as pixilation onscreen that come and go, on a single channel or a group of channels.
The LNB (Low Noise Blocker) on an average satellite dish are exposed and can be eroded by the elements, becoming less reliable over time.
The average life span of an LNB is usually 5 years; can be 2 or 3 years if you live near the sea (salt can be very erosive).
If you haven’t replaced the LNB in the last few years, it’s probably a good time to do so in any case.
Once that’s done, you’ll be able to watch all channels without interruptions, and free from subscriptions.
For DIY instructions about adjusting or replacing your LNB, please see here; alternatively please contact your installer or find an installer near you using this Installer Directory Online.
You can find an installer near you using this Installer Directory Online. Or contact Clearvision Communications – they have a nationwide network of accredited installers.
We don’t operate as an installer so we can’t give you a reliable estimate. Their charges will depend on your existing setup and time spent including travel time to get to you. So it’s best to get an indication or a quote directly from the installers. You can call a couple to compare estimates before you decide.