I need some guidance to update my IGLOO box

by Jean

Aug 26, 2020

I log into my TV using IGLOO.

I am getting an error.

Loader verion 3.1.09 and Download version: 255

Updating system software

Do not disconnect from mains supply or antenna, This may take a while. 

Problem

I did not disconnect for 2 days. 

I connected the IGLOO box to my modem via ethernet.

Yet no software gets downloaded.

I need some guidance to update my IGLOO box. Please help me.

Load Previous Replies
  • up

    David Lipscombe

    Go to menu ---> settings ----> diagnostics ----> factory reset .

    Then follow the instructions and ignore anything to do with the internet and  in it should take around 5 mins and you freeview tv will be ready to go . And when you start each time either push the OK button or just a channel number and the you are set to go also .

    Aug 28, 2020

  • up

    Jean

    Unfortunately I cannot even get to the Menu either through my TV nor my computer. As soon as I switch the IGLOO box. 

    I am getting an error.

    Loader verion 3.1.09 and Download version: 255

    Updating system software

    Do not disconnect from mains supply or antenna, This may take a while. 

    Yuning    Tzy

    Aug 29, 2020

  • up

    forumuser

    Hi 

    As the Igloo box is not a Freeview Compatible or supported device (It was SKY's service) we are unable to help with this, you may look online or via Geekzone for details on this device. 

    Josh

    Sep 1, 2020