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Permalink Reply by forumuser on January 31, 2018 at 21:26

Hi Bridget, 

We are currently aware of this issue affecting Samsung TVs and the teams are working to resolve this ASAP. you can find updates of the fault on our Network Status page. 

To help us further with the fault, you can submit your details and TV make and model to the following link and this helps the team with their investigations http://freeviewnz.tv/support/contact-us/freeviewplus-form/

Josh 

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Permalink Reply by Prue Norton on February 7, 2018 at 17:15

Josh Hill ✔️ said:

Hi Bridget, 

We are currently aware of this issue affecting Samsung TVs and the teams are working to resolve this ASAP. you can find updates of the fault on our Network Status page. 

To help us further with the fault, you can submit your details and TV make and model to the following link and this helps the team with their investigations http://freeviewnz.tv/support/contact-us/freeviewplus-form/

Josh 

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Permalink Reply by Prue Norton on February 7, 2018 at 17:20

I'm experiencing a similar problem except I have to turn the power off at the wall and then on again before the the TV will restart. My TV is a Panasonic Viera Model TH-50CX610Z connected to WIFI.

 All other apps including Netflix and Lightbox work just fine.

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Permalink Reply by Michael Dan on March 20, 2018 at 9:05

We have a similar problem with our new Samsung TV. TV turns off after about 15-17min. What usually helps is, if you pause it before this interval for a moment. It seems that this interval starts again from that pause.

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Permalink Reply by Bridget on March 20, 2018 at 16:56

Thanks Michael, I’ll give that a try. The glitch seems to be in line with the ad breaks.

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