T1020 - poor recording quality

Hi all

Initially the quality of recordings was poor...pixellated, stuttered etc. I was using a usb stick. I then switched to a portable hard drive. Same issues. Now I use an external hard drive that plugs into the wall for power, and no more issues. I think it is a western digital drive.

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Dish TVPermalink Reply by Dish TV Support on August 14, 2014 at 17:35

Hi jbenge

We always recommend users if they want to record onto USB, that they purchase a Hard drive that can also be plugged into the wall for external power. It usually solves the recording problems plus the life of the device.

Permalink Reply by Paul Jenkin on August 15, 2014 at 10:16

A USB stick (and some older USB hard drives) simply aren't fast enough to keep up with the HD recording. The 5V power output from the set top box USB port is often not powerful enough to drive a harddrive either (moving parts etc), so while it might seem like it's working, it's not actually functioning properly. Plugging it into the wall rather than relying on the power from the USB port is a lot more reliable.

You might get away with a USB stick on a satellite STB as it's not in HD.

Permalink Reply by jbenge on August 15, 2014 at 11:19