Replies to This Discussion

Permalink Reply by forumuser on July 15, 2015 at 14:14

Hey Chuck

There are a few things you can do to check if there are any issues at your house, currently there were or are currently no network issues reported by the transmission providers in your area so I suspect the issue is related to your house

1. Check to see if there are any loose cables, overtime they can become disconnected from what needs to work and usually it's just a case of checking and correcting any loose cables. this can be from the set top box or TV to the UHF aerial and everything in between. 
2. Check to see there are no environmental issues between your UHF aerial and the transmission  site this could be construction, traffic, trees, buildings or an environment where there could be a lot of interference with other network bands. If your line of sight is clear and uninterrupted then follow the next step
3. Your UHF aerial due to the weather conditions might have aligned itself off a little from the transmitter, the slightest of margin can affect your whole reception levels, check to see if the UHF aerial is tight and secure, ensure it is not wobbling or moving and the screws from the stand are secured and not rusty.
4. If you still are having issues consult the installer you has this installed as he is responsible for the installation and could check everything to see what has changed last week.

I hope this information helps, please let us know how you get on so we can troubleshoot further

Kind Regards, Joshua

Permalink Reply by Chuck Ng on July 24, 2015 at 7:27

Hi Joshua:

Thanks for your very detaild message, and my apologies for a late late reply.

I did the checks you mentioned, and also waited a a wee while to see if any environmental factors would correct itself, but to no avail. Eventually, I contacted our landlord who got the TV Aerial guy out - he has been out before and we knew our place is always tricky as it is ih a very poor reception area.  Anyway, the Aerial Technician did some checks, and out that not only our aerial needs replacing (it's probably way past its "use by date"..., he also moved the aerial to another part of the roof to get a stronger signal.

TV Reception is now back, and it has never been this good before. 

All in a great outcome - hopefully I won't have anymore aerial/reception issues in the next wee while.

Thanks again for your help.

Cheers

Chuck

Permalink Reply by forumuser on July 24, 2015 at 9:47

Hi Chuck

Thanks' for getting back to us, I am pleased to hear that you have restored your reception, please do let us know on Freeview Forum in any unlikely event that you find some issues in the future,

Have a good one!
Regards, Joshua