Hmmm that's a strange one,
You might need to do a factory reset so that all the apps can work properly. Give that a try and see if it works,
I found IT.
had to goto apps and do a serch by typing it in.
this thing could benefit from descent instructions.
Good to hear, you may wish to chat to DISH TV about instructions as they are the ones who manufacture this device :) https://www.dishtv.co.nz/
Enjoy your watching!