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Permalink Reply by Paul on June 24, 2016 at 20:24

Do you have the latest firmware V1.23 it may help fix your issues ?

Available Here

http://www.dishtv.co.nz/vmchk/Freeview-Digital-TV-Recorders/169-Dis...

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Dish TVPermalink Reply by Dish TV Support on June 27, 2016 at 15:51

Good Afternoon Jacqueline 

Thankyou for your time posting about your experience of the satBox S8200. We apologise that your Freeview Experience coming off from SKY was not satisfactory.

Dish TV strives to engage with customers who have faults / reports on their devices which our team replicates and works with our development team on getting updates pushed out, the SatBox S8200 is a fairly new device and we are working hard on developing the firmware to allow the customer to use it without issues. 

Over the last week, we have made a few updates available and just released today we have version 1.24 ready to download which you can download here

We understand your frustration with the issues with your device and we will contact you via the email you used to sign up to Freeview Forum, our agent will contact you for further info. 

If you have any further questions or reports please do not hesitate to contact us. 

We would love to work with you to put things right. 

Thanks once again for your time in reporting your experience,

Kind Regards
Josh

Dish TV Online Support 

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Permalink Reply by Gwenyth Richards on July 4, 2016 at 17:41

Hi there,

I wanted to reply to your email to let you know that you are not alone !!

We have had the SatBox S8200 since last  July - that was the first one, we are now on number two ... why ...

For some of the reasons you describe, and a whole bunch of others that we have encountered.

We have had our box split recorded programmes into smaller chunks, we have had our box not record a listed programme, and also somehow think that a series linked recording has stopped so it is searching for the next in the series ...

However, the biggest bug for us is this:

Our box is connected to the internet, yes I have gone through the procedure over the phone with the Dish TV tech guys on the 0800 number, and I have had my nephew, who is much more tech savey that me, check it out. Still, when the box goes to do automatic updates, via the internet, we get the error message "Wireless not connected" (or something like that - don't think I've got the exact words) ummm - nevertheless - what happens next is the Box goes to reboot again - then goes back to live TV ... not a problem, one might think ...

Here is the thing ... I was advised by the Tech guys to switch it off at the wall to reboot - did this - and what happens is the Box just goes round and round, going to update in 30 seconds, saying Wireless not connected, rebooting, going back to TV, going to update in 30 seconds ... see where I am heading ...

So I managed to get out of this that time, then, what happens when the power goes off, and we have a few storms that knock the power out here on the coast of Taranaki, but the Box does the same thing over and over and over and I couldn't get it to stop - I was nearly ready to give up when I pressed the exit button - don't know how many times and it stopped the cycle ...

This has left us on the edge of our seats though, wondering if we will still have TV after the next power outage or as you say ... moving over to Sky ...

So, Jacquline I wanted to share my story with you because for ages I felt not believed by Dish TV, that there was a bug in these boxes, and now it seems those bugs are emerging.

I wish you well, and more relaxed viewing in the future,

:)

Gwenyth.

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Permalink Reply by Jacqueline Alexandra Mary Dalby on July 5, 2016 at 2:41

Hi Gwenyth...you totally get our frustration...we've had the series link ended thing too, but then sometimes it will still record the series even tho it says its ended...and we've had the wireless not connected thing too, very frustrating when we thought the box was supposed to do automatic updating but every now & again i would do it manually & it would say there was no new updates...after i was advised on here about the new update i got the wireless error msg & had to reset it up again!!! So updated & all these freeview plus screen msgs keep coming up & program guide all across the bottom, drove me nuts...

Anyhu we got mysky+ put on today...

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Permalink Reply by nzdtv.com on July 5, 2016 at 21:13

out of the frying pan into the fire..is an old saying that might be appropriate here.

Get ready to to tear out your hair with the flaky mysky performance. The specialty of the mysky is losing all your scheduled recordings from the planner.

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Permalink Reply by Gwenyth Richards on July 5, 2016 at 21:53

Hi Jacqueline,

Thanks for your reply affirming what me and my family have been experiencing - I do get your frustration !!!! 

Hope you have more luck with mysky :)

However, nzdtv.com, I am not sure if it is as you suggest - about out of the frying pan into the fire.

Admittedly there are blips with any kind of system - what I feel Jacqueline and I are upset about was the assurance that what we were directed to do to fix these blips would work!! Then, in my case, the suggestion that mine was the only machine in the country to be experiencing these issues!! I know this how? Because I was told by the Dish TV support people on the 0800 number that, "We have sold 100s of these [S8200s] around the country, and haven't had any problems". Hence, me checking this forum randomly to see if there have been any comments that support my experience, of which there have, HERE.

Hey, we just want to watch TV !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

 
Jacqueline Alexandra Mary Dalby said:

Hi Gwenyth...you totally get our frustration...we've had the series link ended thing too, but then sometimes it will still record the series even tho it says its ended...and we've had the wireless not connected thing too, very frustrating when we thought the box was supposed to do automatic updating but every now & again i would do it manually & it would say there was no new updates...after i was advised on here about the new update i got the wireless error msg & had to reset it up again!!! So updated & all these freeview plus screen msgs keep coming up & program guide all across the bottom, drove me nuts...

Anyhu we got mysky+ put on today...

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Permalink Reply by nzdtv.com on July 5, 2016 at 22:21

Just go on sky tvs facebook , click visitor posts and read every 2nd or 3rd post is about people losing their scheduled shows in the planner. This is due to bug in the firmware that Sky will not acknowledge!

at least dish tv are accepting peoples bug reports and constantly improving the firmware

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Permalink Reply by Gwenyth Richards on July 7, 2016 at 23:07

Yip I get ya I will check out the SKY forum as you suggest, and I am in contact with Dish TV to hopefully iron out the bugs - this is not a competition - simply a comment on what I have been experiencing, and feeling ...

You know, I just want to come home at night and watch TV, it is my go-to  place to relax and when stuff is constantly going wrong, my-go to relaxing place becomes stressful, and I get enough of that at work!! Here, I simply wish to share my experiencing with a person, Jacqueline, who has also experienced the same issues.

Nevertheless, if I choose to change to Sky, I am free to make that choice.

 
nzdtv.com said:

Just go on sky tvs facebook , click visitor posts and read every 2nd or 3rd post is about people losing their scheduled shows in the planner. This is due to bug in the firmware that Sky will not acknowledge!

at least dish tv are accepting peoples bug reports and constantly improving the firmware

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Permalink Reply by James Di Griz on August 3, 2016 at 9:28

Hi Jaqueline

I too have major problems with this satbox. I too am on my second box with no relief to the problem.My problem relates to recorded programs showing pixelation and static when played back. I was finally  told this was due to a faulty LNB. I bought a new dish to fix the problem on DishTV advice. Did not work . DishTV then said it was my LNB at fault-wrong frequency. When I told my TV technician he started laughing and said he had never heard of this problem and the installation of my new disk was perfect. I spoke to another technician and he said the same thing. I am dismayed at DishTV shotgun approach to problem solving. In addition I am having all the same problems with the library you have described.  I am loathe to to go back to Sky though it appears I will have no choice, if I cannot find a reliable box. . And yes, I have the latest firmware ( if DishTV is reading this)

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Permalink Reply by forumuser on August 3, 2016 at 15:19

Hi James 

Thank you for addressing this, I have made contact with Dish TV about the customer service you have experienced and someone from their management will be in touch with you. 

Regards, Josh 

James Di Griz said:

Hi Jaqueline

I too have major problems with this satbox. I too am on my second box with no relief to the problem.My problem relates to recorded programs showing pixelation and static when played back. I was finally  told this was due to a faulty LNB. I bought a new dish to fix the problem on DishTV advice. Did not work . DishTV then said it was my LNB at fault-wrong frequency. When I told my TV technician he started laughing and said he had never heard of this problem and the installation of my new disk was perfect. I spoke to another technician and he said the same thing. I am dismayed at DishTV shotgun approach to problem solving. In addition I am having all the same problems with the library you have described.  I am loathe to to go back to Sky though it appears I will have no choice, if I cannot find a reliable box. . And yes, I have the latest firmware ( if DishTV is reading this)

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Permalink Reply by forumuser on August 4, 2016 at 10:45

Hi James, 

Dish TV will now contact you via email. 

If anyone else reads this please email DISH TV here and please supply your serial number and additional information such as your model number. 

Regards, Josh

James Di Griz said:

Hi Jaqueline

I too have major problems with this satbox. I too am on my second box with no relief to the problem.My problem relates to recorded programs showing pixelation and static when played back. I was finally  told this was due to a faulty LNB. I bought a new dish to fix the problem on DishTV advice. Did not work . DishTV then said it was my LNB at fault-wrong frequency. When I told my TV technician he started laughing and said he had never heard of this problem and the installation of my new disk was perfect. I spoke to another technician and he said the same thing. I am dismayed at DishTV shotgun approach to problem solving. In addition I am having all the same problems with the library you have described.  I am loathe to to go back to Sky though it appears I will have no choice, if I cannot find a reliable box. . And yes, I have the latest firmware ( if DishTV is reading this)

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Permalink Reply by Gwenyth Richards on August 8, 2016 at 17:21

I am getting in touch to wish you the best possible outcome with your issues.

Also, to let you know about my experience after my posting to this forum, Dish TV got in touch, and were most helpful in getting the problems with the SatBox sorted out via our email correspondence. Since then things have been going great with the SatBox, and all the little quirks are repaired.

Knowing how hard and frustrating it is I am hoping that things work out for you, and that my story might offer some encouragement.

All the best,

Gwenyth.

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