on what make/model box?its a dish tv A2 super box
hmmmm this is strange, what I can do is check with DISH TV and see what they say about this. Not normal at all but I'll check in with them.
Please allow 2 working days as I talk to the manufacturer,
An email ticket was submitted and you should have a email confirmation to note this, The DISH TV team will be in touch, there have been delays as I am aware due to the recent COVID19.
Thanks for addressing this