PRIME on Hills HSMX-200 on older model TV

I have a Mitsubishi TV and although I have tried resetting the scan doesn't give me PRIME.

I live in Motueka and have tried AUCKLAND, WELLINGTON WEST COAST and ALL FREE CHANNELS.

What am I doing wrong?

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Permalink Reply by forumuser on June 14, 2016 at 20:54

Hi Basil

Please can you supply the device you are trying to retune, a model and number will be very handy,

Kind Regards,
Josh

Permalink Reply by Basil Steele on June 14, 2016 at 21:04

The TV is Mitsubishi Model CT-29GH1(A)

The decoder is Hills HSMX-200

Permalink Reply by forumuser on June 14, 2016 at 21:32

Please see either of the below links

If you have a 11300MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

If you have a 10750MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Hope this info helps!
Regards, Josh

Permalink Reply by Bruce Barnett on June 14, 2016 at 23:14

Has nothing to do with the TV model
as the Freeview box is the sat receiver

Permalink Reply by Basil Steele on June 15, 2016 at 21:14

Thanks. I tried both RESET FACTORY DEFAULT and FULL SCAN. In both instances it said it found 24 channels but when I press LIST on the remote I only get 15. When I press EPG (Whatever that means) I get a list including Prime and FOUR Plus 1 but if I hit enter it doesn't open. Why di I select AUCKLAND in this process when I am in The South Island?

Josh Hill said:

Please see either of the below links

If you have a 11300MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

If you have a 10750MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Hope this info helps!
Regards, Josh

Permalink Reply by Paul on June 15, 2016 at 21:23

Hi Basil

You probably have a 10750 MHZ LNB

Try this guide instead

http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Basil Steele said:

Thanks. I tried both RESET FACTORY DEFAULT and FULL SCAN. In both instances it said it found 24 channels but when I press LIST on the remote I only get 15. When I press EPG (Whatever that means) I get a list including Prime and FOUR Plus 1 but if I hit enter it doesn't open. Why di I select AUCKLAND in this process when I am in The South Island?

Josh Hill said:

Please see either of the below links

If you have a 11300MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

If you have a 10750MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Hope this info helps!
Regards, Josh

Permalink Reply by Basil Steele on June 15, 2016 at 21:47

I am at wits end now and I do appreciate your help. None of those options worked. I now have a menu that calls 10 PRME but if I scroll through my channels 10 is DUKE

Paul said:

Hi Basil

You probably have a 10750 MHZ LNB

Try this guide instead

http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Basil Steele said:

Thanks. I tried both RESET FACTORY DEFAULT and FULL SCAN. In both instances it said it found 24 channels but when I press LIST on the remote I only get 15. When I press EPG (Whatever that means) I get a list including Prime and FOUR Plus 1 but if I hit enter it doesn't open. Why di I select AUCKLAND in this process when I am in The South Island?

Josh Hill said:

Please see either of the below links

If you have a 11300MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

If you have a 10750MHZ LNB: http://freeviewforum.co.nz/forum/topics/how-to-receive-prime-four-p...

Hope this info helps!
Regards, Josh

Permalink Reply by Paul on June 15, 2016 at 21:58

To check which LNB you have follow the instructions below.

HOW TO CHECK LNB SETTINGS

Using your Hills Remote:

1. Press Menu, cursor across to Setup, cursor down to Antenna Setup

2. Enter the password 0000

3. Cursor down to Tuner configuration and press Enter

4. Check the signal quality and signal level bars - these should both indicate 75% or higher.

5. In LNB Local-freq, you will see 10750 if you have a 10750LNB or 11300 if you have a 11300LNB

Press EXIT to return to normal viewing.

Permalink Reply by Basil Steele on June 15, 2016 at 22:02

Ok I definitely have 10750 and Bars look at least 75%

Paul said:

To check which LNB you have follow the instructions below.

HOW TO CHECK LNB SETTINGS

Using your Hills Remote:

1. Press Menu, cursor across to Setup, cursor down to Antenna Setup

2. Enter the password 0000

3. Cursor down to Tuner configuration and press Enter

4. Check the signal quality and signal level bars - these should both indicate 75% or higher.

5. In LNB Local-freq, you will see 10750 if you have a 10750LNB or 11300 if you have a 11300LNB

Press EXIT to return to normal viewing.

Permalink Reply by Basil Steele on June 15, 2016 at 22:27

Thanks again Paul. All done as instructed but cannot access Prime Four plus 1 etc

Paul said:

I think that your LNB is drifting or the dish is slightly out of alignment.

Lets try again

RESET FACTORY DEFAULT

1. Press Menu on your Hills remote

2. Use the Right arrow on your remote to select System

3. Use Down arrow key to select Set Default

4. Press Enter key

5. Enter 0000 Using number keys

6. Use Down arrow key to select Yes

7. Press Enter key

8. Select *Auckland* as(City Name) Using Right/Left arrow key

9. Use Down arrow key to select Start scanning

10. Press Enter key

THEN

1. Press Menu

2. Use Right arrow key to select Setup

3. Use Down arrow key to select Antenna Setup

4. Press Enter key

5. Enter 0000 Using number keys

6 Use Down arrow key to select Tuner Configuration

7. Press Enter key

8. Use Right arrow key to select Optus D2

9. Use Down arrow key to select LNB local freq

10. Enter 10745 Using number keys / Press Enter key

11. Press Menu

12. Use Down arrow key to select Scan

13. Use Right arrow key to select Optus D2

14. Use Down arrow key to select Start scanning

15. Press Enter key

Permalink Reply by Paul on June 15, 2016 at 22:32

Is this your only freeview box ?

Did you buy this or did you receive it free when television changed to digital ?

Permalink Reply by Basil Steele on June 15, 2016 at 22:36

I got it in 2012 through a deal with WINZ. And yes it is my only freeview box. I still have all the paperwork if there are any numbers on that that may be useful.