I am having this problem with Prime only. Bravo +1 and Prime +1 is ok. My signal strength is 82%. I can receive Satellite transmission on both my top set box and also my Samsung TV which has satellite Tuner. This problem is on both, no programme information and no EPG. When I am on other channels the EPG is there for all the TV stations except Prime.
Could you try retuning your TV and see if this fixes the issue?
What models / brands are your set top boxes?
If so many people are having this problem, who do you complain to at Freeview so they can check if the issue is theirs or the viewers. Simple, we can talk it about all day and nothing is done. We may have to change settings in our topset box but I can't change settings in my TV.