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Permalink Reply by Hannah @ Freeview on March 9, 2022 at 10:42

Hi George,

If you're impacted by the relocation of the Hamilton tower, Kordia has advised to have an installer come inspect your aerial and if needed to change the way you are receiving the service.

Please see here for our installer directory. 

TV3 is not changing, please see here for what's changing on the 21st March.

Channels 29 and 37 came off air in 2021(see the Network Status page for more info).

Channel 39 is available in Dunedin and Invercargill via UHF aerial (select the channel on the channel pages to find out about its availability and how it's broadcast).

In regards to Channel 33, it may have dropped off your channel list so recommend doing a retune of your device to re-pick up the channel.

Hope this helps!

Thanks,

Hannah 

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Permalink Reply by Bevan on March 10, 2022 at 21:47

We also lost all channels after the change to the Hamilton Central Tower a few days ago. We had an installer come out yesterday and he said that the vertical signal has disappeared from Hamilton Central Tower and tried swapping our aerial to horizontal. However despite being 1km away he was unable to revive strong enough signal so had to point to Te Aroha instead and install an amplifier. All of this cost $220 to resolve and the explaination from Freeview leaves me with more questions than answers. Good luck!

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Permalink Reply by George Garard on March 10, 2022 at 23:15

So far I can get 14 TV stations from the Hamilton central tower. But only 6 (the TVNZ mux) have excellent reception, all the rest are badly pixelated. We can only view TV1, TV2, TV1+1, T2+1, Duke TV and Duke TV+1.

The vertical polarity is there but 3 of the 4 muxes are too weak to receive.

I don't feel like changing the polarity to horizontal and aiming for Te Aroha, but may have to if they don't fix Hamilton central reception. 

What did Kordia say about the problem?

Bevan said:

We also lost all channels after the change to the Hamilton Central Tower a few days ago. We had an installer come out yesterday and he said that the vertical signal has disappeared from Hamilton Central Tower and tried swapping our aerial to horizontal. However despite being 1km away he was unable to revive strong enough signal so had to point to Te Aroha instead and install an amplifier. All of this cost $220 to resolve and the explaination from Freeview leaves me with more questions than answers. Good luck!

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Permalink Reply by George Garard on March 10, 2022 at 23:36

Hi Hannah,

I am a TV aerial installer so I'm not going to hire one.

I have retuned automatically and manually.

I received the channel 33 mux and channel 35 mux but not the channel 39 mux.

I can only view the channel 35 mux, the others are pixelated.

The day before your work on the transmitters 6th and 7th March 2022 I could receive all the freeview channels.

What's happened?

Hannah @ Freeview said:

Hi George,

If you're impacted by the relocation of the Hamilton tower, Kordia has advised to have an installer come inspect your aerial and if needed to change the way you are receiving the service.

Please see here for our installer directory. 

TV3 is not changing, please see here for what's changing on the 21st March.

Channels 29 and 37 came off air in 2021(see the Network Status page for more info).

Channel 39 is available in Dunedin and Invercargill via UHF aerial (select the channel on the channel pages to find out about its availability and how it's broadcast).

In regards to Channel 33, it may have dropped off your channel list so recommend doing a retune of your device to re-pick up the channel.

Hope this helps!

Thanks,

Hannah 

• ▶ Reply

Permalink Reply by Bevan on March 11, 2022 at 9:11

I have not spoken to Kordia - I just got a response from Freeview saying that we needed to call an installer if we have no signal following the antenna change on Sunday. I don't know much about this stuff, but something appears to have gone wrong?  Hopefully Freeview/Kordia can look into this.  

George Garard said:

So far I can get 14 TV stations from the Hamilton central tower. But only 6 (the TVNZ mux) have excellent reception, all the rest are badly pixelated. We can only view TV1, TV2, TV1+1, T2+1, Duke TV and Duke TV+1.

The vertical polarity is there but 3 of the 4 muxes are too weak to receive.

I don't feel like changing the polarity to horizontal and aiming for Te Aroha, but may have to if they don't fix Hamilton central reception. 

What did Kordia say about the problem?

Bevan said:

We also lost all channels after the change to the Hamilton Central Tower a few days ago. We had an installer come out yesterday and he said that the vertical signal has disappeared from Hamilton Central Tower and tried swapping our aerial to horizontal. However despite being 1km away he was unable to revive strong enough signal so had to point to Te Aroha instead and install an amplifier. All of this cost $220 to resolve and the explaination from Freeview leaves me with more questions than answers. Good luck!

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Permalink Reply by willis on March 11, 2022 at 14:02

See Hannah getting confused between uhf frq number and programme number

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