On Demand stuck loading . Smart Vu device

using Dish Smart Vu device..I go to On Demand, choose show to watch and then sirs in "loading" but never loads. Restarted device same result.
any assistance appreciated

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Permalink Reply by Josh ✔️ on November 13, 2019 at 9:29

Hi Margaret, 

Sorry to hear you are having issues with the SmartVU, Are you able to reboot your WIFI router and the Smart VU device and try loading OnDemand again? 

Let me know if this helps? 

Josh

Permalink Reply by Margaret Thomson on November 13, 2019 at 18:12
hi Josh.. thanks for the advice.. it worked
Permalink Reply by Josh ✔️ on November 14, 2019 at 8:20

Great! 

Josh

Margaret Thomson said:

hi Josh.. thanks for the advice.. it worked
Permalink Reply by Joel on November 15, 2019 at 21:47
Just wondering why prime tv is not listed on the channels displayed screen
Permalink Reply by Josh ✔️ on November 16, 2019 at 13:13
Joel, Prime is not avaliable on the Smart Vu streaming service
Permalink Reply by andrew shearer on December 3, 2019 at 9:57

hi - I get this issue pretty much every day, and only turning both the tv and Smart Vu device off and on will get the On demand function working. So frustrating!

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