Hi there have a Phillips tv where on demand was working fine now on demand loads click a show and say error on playback model number 55PUT6102/79

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Hi Jason, 

Sorry to hear you are having issues with OnDemand. 
To help you with your inquiry I will need some more information. 

  • Have you completed a full reboot on the TV? e.g. Power off from wall and power on again? 
  • Have you been disconnected the internet and reconnected again? and is it via WiFi or Ethernet Cable? 
  • Is the TV up to date? 
  • Which shows are affected?



I have tried everything even factory reset on both tv and router and still nothing all on demand is affected

Hi Jason, 

When the error appears is there a code that shows or is it just the message?


Jason Bianchi said:

I have tried everything even factory reset on both tv and router and still nothing all on demand is affected
Just a message error during playback it was working fine until a month ago

You could possibly try a Factory Reset and see if Ondemand loads again, please note resetting your TV will erase settings and logins. 


I’ve tried a factory reset many times now on both the tv and the internet router

Could you private message some contact information, I will submit a ticket for you which will go to our lab team whom will contact you for further information


Jason Bianchi said:

I’ve tried a factory reset many times now on both the tv and the internet router

Same here, and was working before.  Same model, purchased from PB Tech, same error message.  Tried a reset too (Philips tv called it a 'reinstall').  Even tried an update.  Was in contact with Freeview NZ and was told it is the fault of the TV.


Both my daughter and I have the same TV and same issue with a Philips 6102 series. I have had my tv back to PB Tech twice. Last time was just last week where they replaced everything but the screen and back panel (so everything internal) and I am still getting the same error message. They suggested I try you guys as they feel that they have done all they can with regards to the tv. Seems odd that it worked ok at start, then I started to get a few niggles of things not working properly and now I just get the error message. What can I do?

So tvnz said it’s a freeview issue that they might be able to fix so let’s hope 

Thanks for the feedback I thought I was going a bit looney that it was something on my end alone
Fingers crossed then that tvnz can fix!

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