Since the last update on my Satbox S8200 we have been unable to get subtitles on recorded programmes. We still get the subtitles when watching programmes live. 

My wife is deaf so relies on the programme captions. 

Any help would be appreciated. 

Views: 656

Reply to This

Replies to This Discussion

Hmm, Subtitles are always recorded, have you made sure you push the subtitle button on the remote when watching recorded shows? 

Regards, Josh

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

This is happening to all, since the last upgrade I haven't found a programme it works on yet.

Dish TV Support said:

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

Hi Steve,

I will talk to our team and find out why this is happening to you

Regards, Josh 

Dish TV Online Desk

Steve Clancy said:

This is happening to all, since the last upgrade I haven't found a programme it works on yet.

Dish TV Support said:

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.


Thanks. 


Dish TV Support said:

Hi Steve,

I will talk to our team and find out why this is happening to you

Regards, Josh 

Dish TV Online Desk

Steve Clancy said:

This is happening to all, since the last upgrade I haven't found a programme it works on yet.

Dish TV Support said:

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

Hi Steve

Thanks for your patience,

We can confirm that there was a bug on the current relelase, we are releasing an update tomorrow which will correct this.

Thankyou for pointing this out and hope this information provided useful,

Let me know if you are still having issues after the next release

Regards, Josh

Dish TV Online Support

Steve Clancy said:


Thanks. 


Dish TV Support said:

Hi Steve,

I will talk to our team and find out why this is happening to you

Regards, Josh 

Dish TV Online Desk

Steve Clancy said:

This is happening to all, since the last upgrade I haven't found a programme it works on yet.

Dish TV Support said:

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

Thank you for resolving this issue, the subtitles are now working on all recorded programmes.



Dish TV Support said:

Hi Steve

Thanks for your patience,

We can confirm that there was a bug on the current relelase, we are releasing an update tomorrow which will correct this.

Thankyou for pointing this out and hope this information provided useful,

Let me know if you are still having issues after the next release

Regards, Josh

Dish TV Online Support

Steve Clancy said:


Thanks. 


Dish TV Support said:

Hi Steve,

I will talk to our team and find out why this is happening to you

Regards, Josh 

Dish TV Online Desk

Steve Clancy said:

This is happening to all, since the last upgrade I haven't found a programme it works on yet.

Dish TV Support said:

Hi Steve

Are you able to note which programmes this happens to or the channel or does this happen to all? 

Cheers
Dish TV Online Desk
Steve Clancy said:

Yes the subtitle button is on but still there is still no subtitles on recorded programmes.

Reply to Discussion

RSS

NETWORK STATUS ALERTS

See Network Status page for updates.

Freeview On Demand Changes Read More Here

Quick Links

© 2024   Created by Bel @ Freeview.   Powered by

Badges  |  Report an Issue  |  Terms of Service