Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info there, as recently as yesterday afternoon did live chat with Samsung, no joy either. No one can give an ETA. Is anyone else having this problem? Becoming a bit frustrated as it's 9 days later since first identified. Not getting anywhere with this!

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Hi M 

Can you please provide the make and model of the TV and I will urgently address this to the team. 

Thanks Josh, it's a Samsung 55", 2 years old, Model UA55KS8500SXNZ, Version No FA01. Reading the other posts I have done what other people have done but to no avail. I look forward to hearing from someone :-)! Michele
 
Josh @ Freeview said:

Hi M 

Can you please provide the make and model of the TV and I will urgently address this to the team. 

Thanks Michele 

Our team are working behind the scenes on getting this sorted, no ETA yet but that will be updated in the Network Status page. 

Thanks for your patience. 

Josh

Hi 

This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know. 

Thanks

Hi, unfortunately it's still not working. When I click on an episode to watch it just comes up with the TV channel logo, be in TV1, TV2 or Three.....
 
Josh @ Freeview said:

Hi 

This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know. 

Thanks

Please reboot your modem and try this again, and switch off tv from the wall if you have not done this already. 

Kind Regards

Josh

I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand. 

Any updates?  

Please switch off TV at the wall and also reboot your modem and try again, Please let me know if these steps do not work. 

Regards, 

Josh

Mel said:

I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand. 

Any updates?  

Hi Josh. I have tried that again and it is still not working. You can select a show but when it loads it just stays on the logo screen. Really strange as all other apps on tv works. I did these steps previously when I saw your post to see if it would help. 

Hi Mel

Thanks for replying, please try the steps in this linkf rom Samsung:

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ 

Josh

Hi Josh

Thank you for sending the link. I have completed all the steps:  cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub.  Still having same problem and all other apps still working. Last note of steps is to reach out to app developer.  Any other options?  Very strange it has stopped working like other comments on this post  I have not had issues before with this app.

Hi Josh, thanks for your follow up email asking if our problem is fixed - unfortunately no. We will try what you have sent in the link however, reading Mel's reply, I'm not confident. Will let you know how we get on later, thanks Michele
 
Mel said:

Hi Josh

Thank you for sending the link. I have completed all the steps:  cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub.  Still having same problem and all other apps still working. Last note of steps is to reach out to app developer.  Any other options?  Very strange it has stopped working like other comments on this post  I have not had issues before with this app.

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  • OnDemand Issues for SAMSUNG SMART TV
    We are aware of issues with these TVs, It is under investigation.  Please check NETWORK STATUS for the latest updates. 

    If you post regarding this, please include your Model Number which can be found in the Menu or the back of your TV. 

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