No access to TV on Demand through Samsung TVs

Hi, for days now we haven't had access to TV on Demand - Freeview's Forum say this is a known issue with some Samsung TVs and they are investigating it. I did live chat with Freeview, no more info there, as recently as yesterday afternoon did live chat with Samsung, no joy either. No one can give an ETA. Is anyone else having this problem? Becoming a bit frustrated as it's 9 days later since first identified. Not getting anywhere with this!

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Permalink Reply by forumuser on May 8, 2020 at 11:47

Hi M

Can you please provide the make and model of the TV and I will urgently address this to the team.

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Permalink Reply by M Stephens on May 8, 2020 at 11:57

Thanks Josh, it's a Samsung 55", 2 years old, Model UA55KS8500SXNZ, Version No FA01. Reading the other posts I have done what other people have done but to no avail. I look forward to hearing from someone :-)! Michele

Josh @ Freeview said:

Hi M

Can you please provide the make and model of the TV and I will urgently address this to the team.

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Permalink Reply by forumuser on May 8, 2020 at 12:08

Thanks Michele

Our team are working behind the scenes on getting this sorted, no ETA yet but that will be updated in the Network Status page.

Thanks for your patience.

Josh

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Permalink Reply by forumuser on May 8, 2020 at 13:50

This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know.

Thanks

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Permalink Reply by M Stephens on May 8, 2020 at 14:05

Hi, unfortunately it's still not working. When I click on an episode to watch it just comes up with the TV channel logo, be in TV1, TV2 or Three.....

Josh @ Freeview said:

Hi

This should be resolved, could you please switch off your TV and try an Ondemand show and let me know if it is working. If not please let me know.

Thanks

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Permalink Reply by forumuser on May 8, 2020 at 14:22

Please reboot your modem and try this again, and switch off tv from the wall if you have not done this already.

Kind Regards

Josh

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Permalink Reply by Mel on May 11, 2020 at 20:35

I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand.

Any updates?

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Permalink Reply by forumuser on May 11, 2020 at 20:49

Please switch off TV at the wall and also reboot your modem and try again, Please let me know if these steps do not work.

Regards,

Josh

Mel said:

I am having the same issue on my Samsung tv since about 30 April. All other apps are working except Freeview on demand.

Any updates?

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Permalink Reply by Mel on May 11, 2020 at 21:07

Hi Josh. I have tried that again and it is still not working. You can select a show but when it loads it just stays on the logo screen. Really strange as all other apps on tv works. I did these steps previously when I saw your post to see if it would help.

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Permalink Reply by forumuser on May 11, 2020 at 21:22

Hi Mel

Thanks for replying, please try the steps in this linkf rom Samsung:

https://www.samsung.com/us/support/troubleshooting/TSG01003027/

Josh

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Permalink Reply by Mel on May 11, 2020 at 22:26

Hi Josh

Thank you for sending the link. I have completed all the steps: cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub. Still having same problem and all other apps still working. Last note of steps is to reach out to app developer. Any other options? Very strange it has stopped working like other comments on this post I have not had issues before with this app.

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Permalink Reply by M Stephens on May 12, 2020 at 7:45

Hi Josh, thanks for your follow up email asking if our problem is fixed - unfortunately no. We will try what you have sent in the link however, reading Mel's reply, I'm not confident. Will let you know how we get on later, thanks Michele

Mel said:

Hi Josh

Thank you for sending the link. I have completed all the steps: cold boot of tv, software update all ready have updated and current update, reinstalled Freeview on demand app, resetting smart hub. Still having same problem and all other apps still working. Last note of steps is to reach out to app developer. Any other options? Very strange it has stopped working like other comments on this post I have not had issues before with this app.