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Permalink Reply by forumuser on August 15, 2017 at 9:01

Hi Trudy

It might be best to reset the TV so that it's settings can be refreshed. 

Josh

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Permalink Reply by Trudy knighton on August 15, 2017 at 10:15

Hi Josh thank you for replying... Last night I did a reset... Couldn't do the wifi at the start so continued on... The scan picked up the channels all ok and can watch them... Still not able to connect Internet ... Laptop phones iPad all ok when standing next to to...have turned both router and Freeview off ... Any other ideas would be great ...had it installed by people that thought they knew ...

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Permalink Reply by forumuser on August 16, 2017 at 12:39

Hi Trudy

Are you able to let me know what you are using to view Freeview? Is it via a box or is the satellite plugged in direct to the TV? 

Thanks, Josh

Trudy knighton said:

Hi Josh thank you for replying... Last night I did a reset... Couldn't do the wifi at the start so continued on... The scan picked up the channels all ok and can watch them... Still not able to connect Internet ... Laptop phones iPad all ok when standing next to to...have turned both router and Freeview off ... Any other ideas would be great ...had it installed by people that thought they knew ...

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Permalink Reply by Trudy knighton on August 16, 2017 at 13:25

The guy put in a black dish tv sat box ... Then that looks like it plugs to our sky cable ?

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Dish TVPermalink Reply by Dish TV Support on August 17, 2017 at 8:13

Hi

It would be best if you could contact our support team while in front of the unit. Call from a landline: 0800 347 488, or call from a cellphone: 07 929 4123. Support line is available from 8:00am to 4:45pm. If you cannot call while in front of it you can email the team: support@dishtv.co.nz

-Luke

Trudy knighton said:

The guy put in a black dish tv sat box ... Then that looks like it plugs to our sky cable ?

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