Log in not working on tv - even though works on internet

Hi, I've read thru some posts but can't find an answer that works.
I use my email to login, I use my password, it tells me my password is incorrect. So i go to my computer and use the same details and i can log in. Why won't it log in on the tv.

I have even reset the password on the computer and then use that on the TV and it still tells me the password is wrong.

I have also started a new email with a new password on the computer, enter that into the TV and it still tells me I'm wrong.

It just feels like I'm going in circles and I can't watch any on demand. I mentioned it to my sister and she is having the same problem

Any help appreciated
Lisa

Did this help? Click to mark!

0 members promoted this

▶ Reply to This

Replies to This Discussion

Permalink Reply by Taylor on November 7, 2018 at 23:56

I am having the same issues. Was watching on demand just yesterday, but tonight, its being a right pain.

▶ Reply

Permalink Reply by Taylor on November 8, 2018 at 22:20

just got this... EMAIL..

Thanks for getting in touch!
FreeviewPlus have recently released a large update that combined all 3 OnDemand services into one app, this app requires you to create a Freeview account (this is separate to your TVNZ OnDemand account).
You can register for your Freeview account with the same email address you use for your TVNZ login; however your TVNZ account is not linked to your Freeview one (we don't have the right to share your user info with one another).
If you continue to have issues, don't hesitate to get back in touch with us or with Freeview!
You can get in touch with Freeview here: http://www.freeviewnz.tv/support/contact-us/
Sorry for the inconvenience!

Cheers,

Priscilla