If you have lost your remote, the manufacturer may be able to help,

They may carge you a new remote, they may ask for a proof of purchase reciept so have it handy. 

You can find the full contact list of providers here, please keep in mind your Model / Serial Number so that you can have the relevant remote for your device/s

https://freeviewnz.tv/faq-library/equipment/where-can-i-get-a-repla... 

If you have an unapproved device, you’ll need to contact the person who sold it to you for assistance. Not too sure if you have an approved or unapproved device? Click here to read more

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