Freeview OnDemand

Anyone having problems with programs not starting. All I get is the channel logo sit there and do nothing. I've reset my modem a few times and reset the set-top box with no luck.

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Permalink Reply by Russell Gray on September 6, 2019 at 17:07

It appears new security measures were put in place including now having to remove ad blocker on the TVNZ on demand site for it to work. It looks like they loaded this same software onto the Freeview Plus platform. One side does not fit all, they are two different types of devices.

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Permalink Reply by Jan Ak on September 6, 2019 at 17:16

Thank you for the info!

Russell Gray said:

It appears new security measures were put in place including now having to remove ad blocker on the TVNZ on demand site for it to work. It looks like they loaded this same software onto the Freeview Plus platform. One side does not fit all, they are two different types of devices.

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Permalink Reply by Peter Hawkes on September 6, 2019 at 17:49

On their network status page Freeview is currently denying that their update caused the problem :

"... Investigations so far has confirmed that the fault is not due to any Freeview platform update. "

All I know is that last month a message came up on my TV saying I needed to click to update my software. I can't recall if it said who the update was from. I clicked and it updated. Before that update my Freeview on Demand worked perfectly. Since It has been unusable.

Does Freeview have knowledge of or control over which third parties transmit such updates ?

If so, I would have thought the obvious way to confirm the cause is to revert to the software version prior to the last update requiring viewers to click to install. If we can then load on demand programs again the cause will be confirmed and viewers will be happy while the techies can isolate the particular piece of code which caused the problem.

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Permalink Reply by Rick H on September 6, 2019 at 18:32

The explanation doesn't make sense to those experiencing problems. Simple logic tells us that all content is affected therefore not an issue caused by only one provider. Dish haven't made any updates (that they have admitted to) so they have done nothing. Dish helpline told me that FV rolled out an update just before the problems started.

My issue is that despite claims of 'being here to help' there seems to be no real support for consumers. Phone support tells you to contact Dish. Dish tell you that their units still work so it isn't their problem and tell you to contact FV and so the circles goes around. This forum was a dead end until some people started kicking up a stink and it took nearly a week for the status page to be updated so others didn't waste time trying to solve the problem themselves. While I'm sure that the individual teams are working on a solution the company attitude to support is very poor and some of us have made purchases that don't work the way they are advertised with no recourse.

The Freeview website still advertises the affected STBs as delivering On Demand when they aren't fit for purpose so new purchasers must be having a hell of a time trying to set them up.

Sorry for the long rant on here but as FV don't provide any other form of contact this is the only avenue to get a message across.

Peter Hawkes said:

On their network status page Freeview is currently denying that their update caused the problem :

"... Investigations so far has confirmed that the fault is not due to any Freeview platform update. "

All I know is that last month a message came up on my TV saying I needed to click to update my software. I can't recall if it said who the update was from. I clicked and it updated. Before that update my Freeview on Demand worked perfectly. Since It has been unusable.

Does Freeview have knowledge of or control over which third parties transmit such updates ?

If so, I would have thought the obvious way to confirm the cause is to revert to the software version prior to the last update requiring viewers to click to install. If we can then load on demand programs again the cause will be confirmed and viewers will be happy while the techies can isolate the particular piece of code which caused the problem.

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Permalink Reply by Dorothy Skudder on September 7, 2019 at 16:08

my server for internet is XTRA,

And was wondering wiether SPARK Sport app has anything to do with our problem Idont know weither other sites like Netflix and other movie site could go though the Dish or is it only TVNZ.

on talkback last nite it was all about Spark Sport App.problems

ans if there is a contaction just a thought

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Permalink Reply by Rick H on September 8, 2019 at 14:30

Some different behaviour last night. Tried to get OnDemand going with an episode of 'Hillary' on TVNZ. It started after only about 5 minutes instead of the usual 15. After watching I went to the next episode without exiting and that one started straight away, as did the next.

I wondered if something had 'cleared' itself so repeated the experiment this morning but back to hanging on logo again.

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Permalink Reply by Julie S on September 8, 2019 at 15:54

I thought I'd be patient and try On Demand again via my Dish TV T2100 box. So at 12:30am this morning I was prepared to wait as I believe some people are having success with this method after 12-15 minutes. Alas, after waiting for 25 minutes the TVNZ logo was still not budging. Not impressed. Thoughts of "not fit for purpose" are coming to mind as I believe that this issue has been going on for more than a week now.

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Permalink Reply by forumuser on September 9, 2019 at 10:03

Hi Jan,

We understand your frustration, our teams have been working on this from the get go. We are working with the manufacturer and broadcasters constantly, further updates on the Network Status page the latest update was on Friday Evening so everyone is been informed on this devalopment.

Thanks

Jan Ak said:

It is all very well telling people to send more details or submit a ticket but nothing is being done to fix the issue. It would appear that Freeview has made software changes without thorough testing and hence many of us are unable to see any programmes On Demand. My flatmate has a DISH tuner and we have reset it etc. I did submit a ticket on his behalf but neither of us has had a response, how rude! He received an email saying a password change had been requested, what a joke as none had been!!

It is about time Freeview sorted this or rolled the software back to a place where we can all see On Demand.

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Permalink Reply by forumuser on September 9, 2019 at 10:05

Hey Dorothy

Spark Sport is separate as well as other apps like Netflix, Lightbox, YouTube;

This issue is only isolated to DISH TV units on the Freeview OnDemand Platform .

Dorothy Skudder said:

my server for internet is XTRA,

And was wondering wiether SPARK Sport app has anything to do with our problem Idont know weither other sites like Netflix and other movie site could go though the Dish or is it only TVNZ.

on talkback last nite it was all about Spark Sport App.problems

ans if there is a contaction just a thought

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Permalink Reply by Bel @ Freeview on September 9, 2019 at 16:27

Hi everyone,

Thanks for sharing your details and remaining patient & understanding while this complex issue was being investigated.

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

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Permalink Reply by forumuser on September 9, 2019 at 22:05

Hi Jan,
They will come as firmware updates, so you will be prompted if there is an update ready, otherwise if you set updates to automatic they will install overnight if you have that setup