Help please !!

We have a T2000 Freeview box and have just encountered a problem with Freeview on demand.  We can go into the app and view the selection of programmes to watch but when we actually select a programme to watch it gets stuck on the tv channels logo.  We can see that this issue has been raised on this forum before but could not see how to resolve it.

If someone can help it would be very much appreciated.

Thanks,

Andew W