Freeview not picking up C4 the music Channel

My installer came and installed my freeview but he couldnt get C4 the music channel. It didnt come up in the list of chanels and hwen i try to press channel 9 where it should be it comes up with invalid channel. the freeview box i have is Zinwel DV3 Zmx-7500. Does anyone have any ideas? I was told i can run a blind search? (not sure if that is the right name for it) does anyone know how to do this?

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ZinwellPermalink Reply by Graham Wilson on January 18, 2014 at 9:09

Yes the DSE7500/G7500 has the same motherboard and software so any instructions I have written for the ZMX-7500 also apply to the DSE7500

Permalink Reply by Deana Dickson on January 19, 2014 at 18:51

Hi, i have checked the version It says is is

Version

H/w version: 1.0

Sw Version: 6.B

Date April 18 2008

I have channels 1 and 2, +1 and +2 and the maori channel but i have lost all other channels. How do i do a blind search? that is what the technician who installed the dish the same problem and had to do a blind search, searched randomly to find the other channels.

thanks.

Graham Wilson said:

Deana Dickson said:

Not only did this not work but i have lost a lot of channels!! I cant seem to get it to move from a step. I dont have 100% on channel one only 87% and i have 100% on channel 3

Hello Deana,

Can you check your ZMX-7500 software version for me please: Menu --> Accessories --> Version.

If the s/w version is 6.0* or higher than the green 87% signal quality bar on TV1 indicates that the LNB ( the round thing on the end of the arm on your dish) is most likely out of alignment. If you have lost TV1, TV2, TV1+1, TV2+1 and Maori after a re-scan, this confirms that the LNB is mis-aligned (assuming the software is 6.0 or higher). More information about this can be found in my Dropbox "ZMX-7500 No TV1 & TV2.pdf".

(* Software versions prior to 6.0 have an incorrect tuner software driver and can exhibit poor signal quality on the TVNZ channels)

A separate document "ZMX-7500 No Signal.pdf" describes another issue where the LNB has gone off frequency, and which can give similar symptoms but other channels will probably be affected as well.

Before calling your installer back, I suggest you try a restore to defaults and instructions on how to do this are in my Dropbox: "ZMX-7500 How to restore to the Factory Default.pdf"

I have emailed you separately, the latest revision of instructions for adding Prime.

Permalink Reply by Deana Dickson on January 19, 2014 at 19:20

I think my version is not high enough mine is 8A, it said tuning failed, i went back into the menu and did an auto scan and manual scan and I managed to get all the channels except prime and c4. so it looks like i need to upgrade my freeview receiver is that right?

Permalink Reply by Deana Dickson on January 19, 2014 at 19:20

sorry my version is 6A

ZinwellPermalink Reply by Graham Wilson on January 20, 2014 at 11:20

Deana Dickson said:

sorry my version is 6A

Hi Deana

No you don't need a software upgrade as 6A works ok with C4, Prime & Trackside. Do you have a copy of the Instructions for adding Prime with the revision date 30 November 2013 at the bottom. These have some important changes in step 5 to allow for an LNB which is off frequency.

If you are still stuck you can call me on 027 2057999 or you can txt me your landline number and I can call you back.

Regards

Graham