Freeview OnDemand Issues

I posted the below on Maxines page as it seems we are again having the same issues with freeview not working. It works perfectly up to the point you click on the actual episode to start to play, and then it goes absolutely nowhere, just displays the logo of whatever channel hosts the specific show.

beneath here is the post ....

I’m having the EXACT same issues. When it started it was instant annoyed total recall of what happened last year.

Ive tried doing everything like Maxine has, deleting freeview, checking if it’s up to date, leaving the tv etc all turned off. It’s not my broadband and it’s also again, not affecting the TVNZ stand alone app which I’ve just tried and it works.

Unfortunately for me I have a lot of shows on bravo that I was in the middle of, and I relied on freeview to watch these so I didn’t record them, seems a stupid mistake on my part as it seems obvious we can’t really rely on the freeview app to work at all. Maybe you should just start a YouTube channel ?

I hope you can fix this latest bug again (for n

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Permalink Reply by forumuser on June 3, 2020 at 10:24

Hi Allister,

I'm sorry to hear that this is not working for you, I have grabbed your model number of your TV and will pass this through to the team and see what they find.

For now could you try:

Restarting the modem, ideally switch off for 2 minutes from the wall and switch on
Try these instructions recommended by Samsung https://www.samsung.com/us/support/troubleshooting/TSG01003027/

Sasmsung and the OnDemand Team has fixed this fault by rolling back a version. If you are having issues with the standalone TVNZ app as well this could be an issue with the app sevrice from Samsung, You can log TVNZ OnDemand issues direct to their team as well here

https://helptvnz.zendesk.com/hc/en-us/articles/360020403832-How-do-...

Kindest Regards,

Josh

Allister Jenks said:

Add me to the list. Been a few weeks now since we've been able to watch anything at all on the Freeview app on our Samsung TV. I'm emailing with support but so far nothing has changed despite apparent fixes being made.

My belief is it's the advert serving that is at fault. My wife pointed out we've had problems around the ad breaks before and indeed what's the first thing after the channel logo when everything is working? Yup... ads.

The TVNZ app works. Just. We've been using TVNZ and THREE apps on Apple TV, but the TVNZ app there has some woeful problems, like an inability to pause and, my favourite, playing the soundtrack for two different episodes at the same time!

To think I used to get annoyed when Netflix change the order of the home rows so often. The Netflix app - on any platform - is a shining example of how to make a good app. Rock solid and pretty good UX, too.

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Permalink Reply by Allister Jenks on June 4, 2020 at 9:36

Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.

Also, Freeview insisted that I log in but I have no memory of ever having a login for Freeview (and neither of my email addresses worked for "lost password"). Login for TVNZ On Demand, for Three Now, yes, but not Freeview. Anyway, I created a new account and it's now working. Hopefully it stays that way.

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Permalink Reply by forumuser on June 4, 2020 at 9:38

Thanks for the update.

Allister Jenks said:

Well it's fixed now, thanks. The Smart Hub reset in the Samsung troubleshooting instructions did the trick. It also took several years off my life. What a terrible process.

Also, Freeview insisted that I log in but I have no memory of ever having a login for Freeview (and neither of my email addresses worked for "lost password"). Login for TVNZ On Demand, for Three Now, yes, but not Freeview. Anyway, I created a new account and it's now working. Hopefully it stays that way.