Normally we loose all signal from lunch time till around 430 each day then all is normal but not today we havd retuned and set back to factory default but its only picking up prime?? Any thoughts?

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Good Morning

A loss of signal like this usually indicates that the LNB is faulty and needs to be replaced, older LNBs usually die due to weather conditions and the pattern of the signal outage from 12-4:30 usually indicates this.

You can purchase new LNB over TradeMe or your local installer or TV/AV workshop.

More information about LNBs can be found here

I hope this information helps, let me know if you require more assistance

Kind Regards
Joshua Hill

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