Channel 36 Kordia Mux problems in Christchurch??

Ok here is my problem, I have a FreeView box installed in my car and all has been working fine up until a couple of weeks ago, when you do a auto scan it finds the TVNZ and Mediaworks mux on CH32 and 34 but when the tuner hits the Kordia Mux (CH36) it stops (as it should do) looks for the channels then carries on but has not detected the channels on that Mux. Now if I do this on manual tune the Mux is a solid 100% (CH36 594.000Mhz) it looks for the channels but comes up with nothing??
The problem is only with the Kordia mux. The tuner was working fine on the Kordia mux unit I went to retune for CTV. Have tried two other tuners and they are doing the same thing.

UPDATE: Rung FreeView and I am not the first person to complain about this, they are going to email Kordia and let them know....

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Permalink Reply by Ross Dawson on June 3, 2013 at 18:17

I guess the number of complaints made will be proportional to the number who know about this forum * the number who are having problems.

I believe I am still having program guide issues especially with respect to recording series and some other stuff, but it is working well enough now for it to be workable. Certainly better than it was at the Launch of CTV when my Panasonic couldn't even display the video!

I personally do believe that things in general are getting better but taking rather a long time to come completely right.

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Permalink Reply by Mike G on June 3, 2013 at 23:48

Whenever there has been a receiver compatibility problem in the past, the geekzone forum usually lights up like a Christmas tree... There don't seem to be any other viewers with the same issue with the Kordia mux. (The CTV Panasonic video problem, now solved, and the EPG issues are unrelated).

Surely there is someone else in Christchurch with a Play TV that can confirm this problem?

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Permalink Reply by Mike G on June 4, 2013 at 17:01

I'm sure it isn't approved. No MHEG EPG for example.

Mike Foubister said:

PlayTV is FreeView approved

Mike

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Permalink Reply by Ross Dawson on June 4, 2013 at 20:22

According to to the following link below it is freeview compatable. However although this page shows New Zealand clearly at the top of the page the information you get when gliding over the various links seems to be more pertinent to Australia.

http://www.sony.co.nz/product/playtv

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Permalink Reply by Mike G on June 4, 2013 at 22:28

It says it's Freeview compliant. But this is different from approved. I would say sony would have to refund the purchase price if it stopped being compliant or compatible.

It's frustrating if a receiver stops working properly after services are added or changed, but it is impossible for Kordia to test every unapproved receiver.

I'm still surprised that there are no other viewers complaining on this or other forums about the issue. Especially after DSO.

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Permalink Reply by Ross Dawson on June 5, 2013 at 13:05

Yes I guess your right. However with the Panasonic/CTV issue of no video for quite some period of time No one seemed to want to own the problem. It was resolved but there are still other issues.

It does raise the question then of what would happen if an APPROVED device stopped working because of some change in the future? Does approved mean for ever or just until the next version or change to the service? Does this mean that no one would be responsible for non performance in the future? In other words if it works today should you be worried if it's approved or not! From my point of view and past experience APPROVED is a nice advertising gimmick but what does it really mean other than that?

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Permalink Reply by Mike G on June 5, 2013 at 13:38

Cheers Ross. Before changes are made to the system, Freeview approved products would be tested for compatibility, so there would be a guarantee of service continuing.

Playtv and tivo, being compliant, would rely on Sony and Hybrid TV to keep up with the changes themselves.

This is how I would see it working anyway!

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Permalink Reply by Ross Dawson on June 5, 2013 at 18:25

My only worry is I can still remember Life Long drivers licences (now remind me just how long that lasted for)?

We would all like to think that if change occurs the end user won't be the end loser but recent events here in Canterbury and elsewhere don't support this optimism. All the high pay packets but no repercussions for actions or inaction. (CTV BUILDING A PRIME EXAMPLE).

In other words what we might like to think will be isn't necessarily so. There does definitely seem to be an all care but no responsibility culture within our society.