Replies to This Discussion

Permalink Reply by forumuser on October 26, 2014 at 19:57

Hi Nikki

A DishTV Support agent has been notified and will get back to you on Tuesday.

Cheers

Permalink Reply by willis on October 27, 2014 at 1:17

does your library have various sub sections for imported files,music,recordings,pictures etc?

Dish TVPermalink Reply by Dish TV Support on October 28, 2014 at 9:17

Good Morning Nikki

Please try turning the unit off at the wall, wait 20 seconds and then back on again as a first attempt.

We have also attached firmware which can be loaded onto your unit which may help the issue

http://1drv.ms/ZUV2s4 - Access the Firmware download page

Make a folder on your flashdrive/USB stick called dishtv_7167 then put the attached file inside that folder.

INSTRUCTIONS FOR INSTALLING THE SOFTWARE ONTO YOUR UNIT:

1. Remove the power from T1050

2. Insert the USB drive into the T1050

3. Press and hold the INFO or OK button on the front panel of your T1050

4. Connect the power while still holding the INFO or OK button down

5. Continue holding the INFO or OK button until the front display says USB(about 4 secs)

6. After the front display says USB , release the INFO or OK button ,the unit will now update and should take a few mins . If the update takes less than 1 min then the unit has not been able to find the Firmware on your drive, please double check to see if the file is in the correct folder on your flash drive.

7. Remove USB flash drive once Update has finished and normal tv viewing has resumed.

8. After your unit starts back up give it about 5mins then power down for 10 secs and back on. Once it powers back on give it some time and try access your library.

For more assistance please call our help desk on 0800 DISHTV (0800 347488) or email us at support@dishtv.co.nz

WARNING! DO NOT SWITCH OFF THE RECEIVER WHEN FLASH PROGRAMMING IS IN PROGRESS.

Permalink Reply by Nikki Truman on October 28, 2014 at 18:54

Thanks Dish TV support. Followed your instructions and it worked beautifully. We have full library access again thanks to your clear step by step instructions. Don`t know what actually happened but at least it is now fixed.

Dish TVPermalink Reply by Dish TV Support on October 28, 2014 at 20:53

Our Pleasure, thanks for letting us know that it worked

Cheers