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Permalink Reply by forumuser on February 17, 2019 at 11:57

Hi Lester, 

Thanks for your inquiry

The following Toshiba TV models are unable to load On Demand content: 55U9850AZ, 58U7880AZ, 65U9850AZ, 75U7880AZ

We are currently working for a resolution, in the meantime try the available fixes:

• Power your TV off completely and then power up. Proceed to Freeview and play VOD.
• If you play another Subscription service (e.g. YouTube, Netflix) you may lose the ability to play Freeview VOD again. If this happens re-power the TV as above and go straight to your desired Freeview VOD

Cheers,
Josh

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Permalink Reply by Lester James on February 28, 2019 at 19:14

no that didnt work...so i will wait for your resolution to be posted.

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Permalink Reply by Christopher Mainland on July 30, 2019 at 11:34

I have the 65U9850AZ and it has been working fine since I bought it two months ago, but now ondemand no longer works.  hbbtv is switched on but when pressing left,right or green button nothing happens at all, no on screen EPG or anything. Any ideas?

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Permalink Reply by Christopher Mainland on August 16, 2019 at 12:37

it fixed itself after about 2 or 3 weeks, didn't seem to be any updates or anything

Christopher Mainland said:

I have the 65U9850AZ and it has been working fine since I bought it two months ago, but now ondemand no longer works.  hbbtv is switched on but when pressing left,right or green button nothing happens at all, no on screen EPG or anything. Any ideas?

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