Thomas Casey
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New Freeview On Demand Service no longer compatible on my LG TV

Started this discussion. Last reply by Roy Lee Jan 6. 9 Replies

A few weeks ago, all was working well on the original On Demand Service through my LG smart TV using the hbbtv service.Due to an issue with a different app I found myself having to perform a reset of…Continue

 

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Roy Lee replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"Hi Josh What hurts is the service was working perfectly until it was cut off. Couldn't you run this "lite" service along side the new one. I would argue our LG TV is able to comfortably handle DRM from other platforms including…"
Jan 6
leendert replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"How is that the platform was no longer serviceable after only 3 years and seemed to be working fine , does not give me any confidence that purchasing a new device now will be of any use in the next few years ."
Jan 6
Josh ✔️ replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"Hi Thomas Freeview manages platforms for free-to-air TV and provides a free service to viewers; as such we don’t receive any “kick backs” from manufacturers. We launched our original HbbTV platform in July 2015.  2014 TVs were…"
Nov 29, 2018
Biggles replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"Probably because the customer couldn't possibly be right but they always are! Fortunately I don't have the problem as I have a HTPC and an Android TV box plus an 8 yr old TV. Mind you, if Netflix and others can get it right surely Freeview…"
Nov 28, 2018
Thomas Casey replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"Hi Biggles,  I've already contacted Freeview using their support page.  The issue I have is that they are not willing to respond to my enquiries regarding why Freeview On Demand is no longer compatible with my TV, nor provide details…"
Nov 28, 2018
Biggles replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"Yes there is. http://www.freeviewnz.tv/ Just go to their website and under their Pull Down Menu "Support" you'll easily find how to contact them about problems. http://www.freeviewnz.tv/support/contact-us/"
Nov 28, 2018
Roy Lee replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"What do we do? I just complained on the support page - I'll let you know if i get a reply. I use a smart dns service to get BBC Iplayer and Hulu through my "old" LGTV - works perfectly and BBC Iplayer would have way more titles than…"
Nov 27, 2018
Thomas Casey replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"It's an absolute farce Roy.  I still haven't had a reply from them, and I posted this on 22/11. Alright, it's Tuesday now, but still, somebody needs to be on the ball, and somebody needs to be accountable.  There's no…"
Nov 27, 2018
Roy Lee replied to Thomas Casey's discussion New Freeview On Demand Service no longer compatible on my LG TV
"I'm with you Thomas. LG TV working with on demand working perfectly. Now nothing when I push the red or green button on remote. My tv is a 55LB7500 which I believe is a 2014 model so effectively screwed. What do we do? There must be tens of…"
Nov 27, 2018
Thomas Casey posted a discussion

New Freeview On Demand Service no longer compatible on my LG TV

A few weeks ago, all was working well on the original On Demand Service through my LG smart TV using the hbbtv service.Due to an issue with a different app I found myself having to perform a reset of the TV, which then gave me the new Freeview On Demand Service through hbbtv. Upon loading I found that TV shows wouldn't load, and could find no online help regarding this. Then as quickly as the new service arrived, it disappeared, prompting me to contact Freeview.I was then told that as my LG TV…See More
Nov 22, 2018

Profile Information

How do you receive Freeview?
via UHF aerial, via Satellite dish
Please select all the viewing option(s) you can access:
Freeview Live TV (broadcast TV), Freeview On Demand
Thinking about your TV set-up at home, please select whether you have a TV, a Set Top Box or a Recorder.
Smart TV (with Freeview built-in)
Can you type the make model of your devices. The product model is usually on the device itself or any packaging.
LG 55LB650V-TA

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