Recording and Saving Prime Movies

by Allen Owens

Sep 13, 2016

I am using a SatBox S8200 with dish aerial.

When I book a Prime movie to record, or press record while viewing, the movie does not record and save to the library.   I can pause and rewind the movie while watching so obviously the movie is being recorded but once the movie is finished the movie disappears from the library (in fact it never appears in the Library; only in List with "R" against it but this listing gets deleted as soon as the movie finishes.

Other Prime programmes record and save to the library OK. 

 Have Prime "coded" their movies to prevent saving to the Library? Other channel movies record OK.

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  • up

    Dish TV

    Dish TV Support

    Hey Allen

    Updating to the newest firmware will help indeed, I have just got back in relation your first question, 

    There is a folder in series view called single recordings. Your recording might be in there.
    Also try changing back to episode view if not in the folder and see if you can see it there.

    Regards,
    Josh
    Dish TV Online Desk

    Sep 13, 2016

  • up

    Dish TV

    Dish TV Support

    Hi Allen,

    Just checking up with you on what the situation is now, are things corrected after an update, have you found the recordings in the single episode view mode as indicated above?

    Regards, Josh
    Dish TV Online Support Desk

    Dish TV Support said:

    Hey Allen

    Updating to the newest firmware will help indeed, I have just got back in relation your first question, 

    There is a folder in series view called single recordings. Your recording might be in there.
    Also try changing back to episode view if not in the folder and see if you can see it there.

    Regards,
    Josh
    Dish TV Online Desk

    Sep 20, 2016

  • up

    Allen Owens

    Hi Josh,

    Hi Josh,

    Found all missing recordings after downloading the latest upgrades and changing to episode view.  Thanks for your guidance on resolving my problem.  Great support.

    With Thanks,

    AllenAllen

    Sep 20, 2016