Latest freeview app broke on Samsung TV

by Ben

Dec 11, 2023

Hi There,

I have a Samsung QA55Q80BASXNZ, I use the freeview app to stream tv, it's been working fine for almost a year, however, freeview released an update on 7/12/23 (v 1.1.8), ever since then I'm not able to change channels nor see the ribbon at bottom of screen to change channels.

I've tried removing / reinstalling app, completely reset tv to factory, power drain TV.

Anyone else having similar issue?

Thanks

Load Previous Replies
  • up

    Carl Gordon

    Having the same issue with my Samsung Q60BA55TV.

    I see they now mention it on the Network Status page.

    If I delete and re-install I get the change ribbon back. But as soon as I shut Freeview to watch something else and come back it's gone again. So delete and re-install again, Bloody annoying!! 

    Dec 12, 2023

  • up

    Margot

    Yes same issue. Not sure why Samsung tvs seem to be the ones always affected after and update but it is frustrating! 

    Dec 12, 2023

  • up

    Garry Pring

    Hi Ben, No its the older version of freeview App on older samsung tv.



    Ben said:

    I called freeview support as well, they tried to convince me it was my wifi and to try connecting to wired network.  It's intresting the app is working on your older Samsung TV, is the app same version as your newer Samsung TV?

    Fingers crossed on reply from freeview

    Dec 13, 2023