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Permalink Reply by forumuser on June 15, 2016 at 14:06

Afternoon Kellan 

Please follow the additional instructions to specifically retune and restore the Prime channel. 

Some older units may have issues with tuning due to older software on their receiver. It is possible to add the channels manually via the following instructions:

a) Press the MENU button
b) Select INSTALLATION
c) Select TRANSPONDER SETUP
d) Select ADD
e) Move to Frequency and enter 12519
f) Move to Symbolrate and enter 22500
g) Move to Network and change the value to OFF
h) Press the OK button. The receiver will response "Do you want to scan?"
i) Select Yes to scan
j) Once scanning is complete, the screen will return to the TRANSPONDER SETUP screen
k) Exit the menu by pressing the EXIT button until you see normal TV.

I hope this information helps
Regards, Josh

Permalink Reply by KellanRea on June 15, 2016 at 21:23

Awesome. Worked perfectly. Thank you!!

Permalink Reply by forumuser on June 16, 2016 at 0:13

No problem, Enjoy!

KellanRea said:

Awesome. Worked perfectly. Thank you!!